Field Support Specialist

Job Title:
Field Support Specialist

Location:
Raleigh, NC

Duration: 5+ Months

This is an onsite position.

Description:

his position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include: routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.

Day-to-Day Field Support:
Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves, adds, and changes to service components. This position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.

• Performs site surveys, assessments, and physical inventories.

• Work with other analysts and specialists to resolve incidents and problems.

• Work with other analysts and specialists to perform changes.

• Performs installations of new equipment and infrastructure which may include: cabling, switches, patch panel, VOIP, firewall, routers, AP's at customer locations.

• Ensure availability of proper equipment for site visits including tools, cables, and hardware.

• Works with vendors for assistance with equipment implementations.

• Consults with clients and arranges site visits.

• Maintain standard approved IOS configurations

• Hardware configuration - make changes as needed

• Continue to expand knowledge on services supported by the team

15

PCT Administrative Duties
Data management, inventory control and vehicle assignment responsibilities documentation
Work with WAN inventory staff and Service Desk to update records regarding employees, hardware and proper disposal of IT assets.

• Maintain range of equipment inventory to support day-to-day operational field duties.

• Perform physical inventories as needed

• Possess familiarity of NSWAN database and Remedy Asset database.

• Maintain equipment storage locations and assigned state vehicles (as indicated in the DOA Motor fleet handbook)