NCDOT ServiceNowTechnical Specialist

Service Now Technical Specialist for HRSD/Workplace Service Delivery - Candidates must reside in NC, preferably withincommuting distance to Raleigh.

*** The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense.

*** There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh.

Service Now Technical  Specialist with expertise in Service Providers and platform strategy. Work directly with customers to capture business and user requirements and communicate those requirements to the platform team. This role will define detailed stories and epics, with applicableacceptance criteria in collaboration with product owners and development teamand facilitate meetings with internal technical and operational teams. In addition, this role will be responsible for authoring content and peerreviewing a wide array of documents, including functional, technical, training as well as planning and roadmaps.

• Lead meetings with system owners and customers to gather business requirements.
• Elicit, analyze, communicate and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.
• Collecting, organizing, and analyzing data
• Understand complex business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
• Ability to facilitate technical discussions and anticipate, mitigate, and resolve risks and issues within an information technology environment.
• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
• Experience delivering Service Now development capabilities to an enterprise organization.
• Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
• Translates technical complexities to business owners to drive solutions.
• Working as part of an integrated project team leveraging Agile and Scrum methodologies, supporting user story creation, sprint planning, and overseeing the tasks of the development team
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered.
• Ability to maintain project plans, resourcing schedules and forecasted activities.
• Capture and document current or new business products and recommend improvements and efficiencies.
• Work individually and within a team setting to deliver requirements on time and within scope.
• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.
• Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
• Supporting change management and communications programs and activities
• Performing PMO activities related to project time tracking, create and maintain issue logs, schedule meetings and take meeting minutes, work plan updates, status reporting, service metric reporting, and related project administration tasks.
• Other duties as assigned.

Required/Desired Skills

Skill Required /Desired Amountof Experience Proven Service Now implementation experienceRequired3

Years Web applications, networks, protocols and email (SMTP, POP3)
Required3

Years Basic understanding of ITIL v3 methodologiesRequired3

Years Understanding of enterprise IT architectureRequired3

Years Working knowledge of relational databasesRequired3

Years Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)Required3

Years Impeccable time-management and record keepingRequired5

Years The ability to take complex end-user requirements to codeRequired5

Years

A positive can-do attitude & willingness to learnRequired5

Years

A strong personal commitment to quality serviceRequired5

Years The ability to work independently and with a teamRequired5

Years

LDAP directories, such as:
Active Directory, eDirectory, OpenLDAP.Required3

Years Excellent communicationRequired5

Years
Questions

No.Question Question1

Candidate must have proven Service Now implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement?

Question2

Candidate must have past work experience with Service Now in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement?

Question3

Candidate must be able to attend an in-person interview. Do you accept this requirement?

Question4

Please list candidate's email address. Question5

Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit…