Middleware Application Support Engineer
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-03-01
Listing for:
NuStar Technologies
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Cloud Computing, Technical Support
Job Description & How to Apply Below
Required Skills
- Install, configure, patch, and maintain JBOSS and IIS.
- Provide 24x7 L2/L3 production support for critical integration issues.
- Monitor application performance, server health, and messaging queues using tools like App Dynamics, Dynatrace, or Splunk.
- Troubleshoot complex issues, including thread dumps, heap dumps, connection pooling, and JVM memory leaks.
- Identify, analyze, and resolve technical support tickets within SLA, performing Root Cause Analysis (RCA).
- Support the integration of Adobe Document Generation API/AEM with enterprise applications.
- Troubleshoot document generation failures, template mapping issues, and API connectivity problems.
- Ensure compliance with security standards (SSL/TLS) for document processing.
- Coordinate with developers and vendors for permanent fixes.
- Handle escalation management professionally.
Salary Range- $90,000-$100,000 a year
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