Sr UX Researcher - Raleigh, NC - HYBRID

Overview

About the Team

Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ().

About the Role

Our UX Researchers are a vital part of the design process  this role, you will focus on internal, employee-facing products powered by Generative AI, helping teams across the company work more efficiently and effectively. You will work in fast-moving environments, partnering closely with product managers, designers, engineers, and AI practitioners to quickly understand employee needs and shape practical solutions. This role requires strong judgment, comfort with tradeoffs, and curiosity about how AI can both power products and accelerate research itself.

Initially, you will be the sole researcher supporting this work, balancing multiple initiatives while helping establish effective research practices for internal GenAI products.

• Lead rapid discovery and evaluative research for internal, GenAI-enabled tools.
• Identify employee needs, pain points, and jobs to be done across roles and workflows.
• Select and apply appropriate research methods, balancing speed and rigor.
• Synthesize insights into clear, actionable guidance.
• Partner closely with product, design, engineering, and data science to frame problems and co-create solutions.
• Use analytics and system data to complement research.
• Apply AI tools to accelerate research planning, analysis, and synthesis.
• Manage multiple projects and priorities with minimal oversight.

• Strong experience with a range of UX research methods, including interviews, usability testing, surveys, and workshops.
• Demonstrated experience conducting generative / discovery research.
• Hands-on experience using Generative AI tools in daily work, including to support research planning, analysis, synthesis, or sense making.
• Ability to independently design, execute, and communicate research.
• Experience using research analysis tools (e.g., Qualtrics, Dovetail, Excel, Rr).
• Working knowledge of qualitative and quantitative analysis methods.
• Excellent communication and stakeholder collaboration skills.
• Experience researching internal or enterprise tools.
• Experience using Jobs to Be Done or similar outcome-focused frameworks.
• Curiosity about human–AI interaction, trust, and adoption in AI-enabled systems.

Degree in human factors, psychology, anthropology, design, or a related field.

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people, with wellbeing initiatives, shared parental leave, study assistance and sabbaticals. Benefits include:

• Health Benefits:
  
  Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing:
  Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Volunteer and ERG leave opportunities

Lexis Nexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a…