AWS Cloud FSD

AWS Cloud FSD

Must Have Technical/Functional Skills

• Cloud Service administration and support - Amazon Connect, Salesforce

• Configuration of omnichannel contact center, teams, services, and skills.

• Coordinate with business units on call flow parameters, design and testing requirements

• Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis

• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers

• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage

• Requirements:

• 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud

• Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment

• Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.

• Must know Terra Form Scripting for Connect

• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js

• Dev Ops experience - develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments

• Strong verbal and written communication skills, excellent organizational and prioritization skills

• Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions

• Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and r respective telephony technologies