Digital Marketing Account Strategist

Overview

Coalmarch is a digital marketing agency that helps field service companies—specifically in the pest control and green industries—generate leads and grow their businesses through our proprietary website platform and data-driven digital strategies. We’re a passionate group of creatives, strategists, and problem-solvers who thrive on helping our clients succeed. We believe in doing great work with great people. We’re collaborative by nature, growth-minded at our core, and serious about fostering an environment where everyone has a voice—and is empowered to use it.

If you’re looking to make an impact, sharpen your skills, and be part of a team that values both results and relationships, this could be the place for you.

We’re looking for a Digital Marketing Account Strategist to join our Accounts team. In this role, you’ll be the trusted partner for a portfolio of clients, helping them grow their businesses through strong digital marketing performance and proactive account management.

• Retain and grow client revenue by delivering an exceptional client experience and strong digital marketing performance that aligns with client business goals.
• Foster strong relationships with clients by managing expectations, responding promptly, and ensuring each client feels supported and valued.
• Work closely and effectively with internal teams to launch client websites on time, develop ongoing digital marketing strategies, recommend budgets, and adjust campaigns & strategies for optimal performance.
• Lead regular client calls, present strategies and concepts, and clearly communicate ideas/recommendations, results, progress, and next steps.
• Identify potential performance or retention risks, work with internal teams to identify & facilitate proactive solutions, and communicate proactively to clients.
• Oversee client timelines, budgets, hours, and deliverables to ensure internal teams are making progress, work is being documented, and accounts remain profitable for the organization.

• 2+ years of experience in account management, project management, and/or digital marketing strategy at a marketing agency
• Proven ability to manage multiple client relationships and deliver positive client outcomes
• Strong organizational systems and time management skills — you can juggle multiple accounts, projects, and deadlines without losing track
• Ability to keep details straight across a high volume of clients — excellent memory, compartmentalization skills, and follow-through
• Foundational knowledge of digital marketing (SEO, SEM, paid media, analytics) and business concepts
• Excellent written and verbal communication skills, both client-facing and internal

Getting the right people with the right values in the right seats is the key to long-term success—for both our company and every individual on our team. That’s why we care just as much about who you are as your experience.

• Organized & Efficient – You thrive in fast-paced environments, balancing many clients at once without dropping details.
• Accountable – You take ownership of your work, follow through on commitments, and consistently seek to improve.
• A Strong Communicator – You explain strategy clearly to clients and collaborate seamlessly with internal teams.
• Detail-Oriented – You catch the small things that others might miss and keep projects moving smoothly.
• Focused & Adaptable – You’re able to compartmentalize client needs, stay on top of priorities, and quickly pivot as situations change.
• Business-Minded – You bring a solid foundation of business knowledge to connect marketing strategies with client goals.
• Collaborative & Supportive – You work well with others, respond quickly, and create solutions that help the team succeed.

We believe that happy, supported team members do their best work—so we offer a comprehensive range of perks and benefits designed to help you thrive both professionally and personally.

• Great benefits:
  Health, dental & vision insurance, 401(k) with company match, job stability, convenient office location, regular office snacks, quarterly paid lunches
• Strong culture:
  Shared values, transparent leadership, happy hours & fun events, meaningful relationships, volunteer opportunities, employee recognition systems
• Exceptional work-life balance:
  Flexible PTO policy you are encouraged to use, paid company holidays, 38-hour work week, flexible summer hours
• Commitment to professional development:
  Promote-from-within culture, career advancement opportunities, weekly one-on-ones with your manager, 360-feedback systems, structured onboarding programs, ongoing training & skill development, public speaking opportunities
• Fulfilling work:
  Thought leadership, industry expertise, results-focused, data-driven, innovative, collaborative work

50,000 - 60,000 USD per year (Raleigh, NC)