ServiceNow Test Manager
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-01-28
Listing for:
TPI Global Solutions
Full Time
position Listed on 2026-01-28
Job specializations:
-
IT/Tech
Systems Analyst, IT Consultant, IT Project Manager, IT QA Tester / Automation
Job Description & How to Apply Below
Long term contract- with possible to Convert FTE
DescriptionYou’ll collaborate with technical teams, program leaders, and business stakeholders to design and implement effective, scalable testing frameworks—both manual and automated. If you’re passionate about quality, comfortable with complexity, and motivated to make an impact, this role is for you.
Key Responsibilities- Develop and lead a comprehensive testing strategy across all phases of the SDLC—functional, regression, integration, performance, and user acceptance testing (UAT).
- Define and manage detailed test plans, test cases, and scripts aligned with business requirements and Service Now best practices.
- Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
- Leverage Service Now Automated Test Framework (ATF) and other tools to streamline and scale test automation.
- Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements.
- Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.
- Maintain adherence to internal standards, security policies, and Service Now governance.
- Keep pace with Service Now releases and best practices, continuously improving testing capabilities.
- Mentor team members and end-users on testing best practices and ATF usage.
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Strong grasp of Service Now modules and platform functionality.
- Experience with Service Now ATF and test management tools (e.g., Zephyr, qTest, Test Rail).
- Proven success designing test cases for functional, regression, and integration testing.
- Hands-on experience with API testing (REST, SOAP).
- Familiarity with various development methodologies:
Agile, Scrum, Waterfall, and Kanban. - Skilled at coordinating and facilitating UAT, including stakeholder communication and training.
- Service Now certifications: CSA, Implementation Specialist, or Application Developer.
- Experience with Service Now’s Test Management module.
- ISTQB or Certified Agile Tester (CAT) certification.
- Background in cloud or managed services environments (MSP experience a plus).
- Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
- Experience with load/performance testing tools.
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