Director, Integrations Services - Professional Services Raleigh, NC

Director, Integrations Services - Professional Services

Maintain

X is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. Maintain

X powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

The Director of Integration Services & Strategy is responsible for leading the successful delivery of integration services to clients within the professional services organization. This role oversees a cross-functional team of integration consultants and developers, owns the integration delivery roadmap, and ensures scalable, high-quality implementations that meet client needs and business objectives. The director will drive operational excellence, support pre‑sales efforts, and foster innovation across the integration practice.

• Lead and manage the end‑to‑end delivery of client‑facing integration projects, ensuring quality, timeliness, and alignment with client expectations.
• Oversee and develop a high‑performing team of integration consultants and developers, providing coaching, performance management, and career development support.
• Own and evolve the integration services roadmap, driving the development of standardized methodologies, frameworks, and delivery accelerators.
• Collaborate with internal stakeholders across product, engineering, sales, and client success to ensure alignment between integration capabilities and overall business strategy.
• Serve as a senior escalation point for client delivery issues and ensure effective resolution of complex or high‑risk integration challenges.
• Partner with Sales and Solutions Engineering to support pre‑sales activities, including solution design, estimates, and statements of work.
• Monitor delivery performance through key metrics such as utilization, project health, client satisfaction, and profitability, and implement continuous improvement initiatives.
• Ensure integration services meet technical, contractual, and security standards while supporting client compliance requirements.
• Promote a culture of innovation, accountability, and collaboration within the integration delivery team.

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 10+ years of experience in professional services or consulting, including 5+ years in a leadership role focused on integration delivery.
• Experience integrating ERP systems such as SAP, Oracle, Net Suite, or Microsoft Dynamics is strongly preferred.
• Hands‑on experience with enterprise integration platforms (e.g., Mule Soft, Boomi, Workato, Celigo) and common SaaS ecosystems (e.g., Salesforce, Net Suite, Workday).
• Proven success managing technical delivery teams and client‑facing engagements in a fast‑paced, service‑driven environment.
• Strong leadership and people management capabilities, with a demonstrated ability to grow and scale high‑performing teams.
• Deep knowledge of integration architectures, middleware, APIs, and cloud‑based enterprise applications.
• Excellent communication and stakeholder engagement skills, including executive‑level client interaction.
• Strong business acumen with experience managing resource planning, delivery margin, and operational KPIs.
• Proficiency with project delivery and collaboration tools (e.g., PSA tools, Jira, Smartsheet, Confluence).

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• You’ll work alongside folks across the globe that reflect the Maintain
  
  X values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile‑first solution to help boost productivity and collaboration across teams and locations.

Maintain

X is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.