IT Support Specialist

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be. Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self‑motivated individuals with positive attitudes and a drive to succeed, to join our growing company.

We are currently searching for an IT Support Specialist in Raleigh, NC.

• Hardware
  • Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, printers, and other peripheral devices.
  • Perform hardware installations, upgrades, and repairs. Assist with hardware deployments.
• Network
  • Monitor network performance and identify potential issues.
  • Troubleshoot network connectivity problems and security breaches.
  • Configure and manage network devices (routers, switches, firewalls).
  • Knowledge of virtualization technologies like VMware and Hyper‑V for efficient resource management.
• Windows & Microsoft 365
  • Provide technical support for Windows desktops and laptops.
  • Manage user accounts, permissions, and group policies in Active Directory.
  • Deploy and configure Microsoft 365 applications (e.g., Office, Teams, One Drive, SharePoint).
  • Maintain security and compliance with Microsoft Defender and security best practices.
  • Troubleshoot and resolve Microsoft‑related issues for users.
• Cloud & Remote Management
  • Configure, deploy, and maintain Atera RMM agents for proactive device monitoring, management, and support.
  • Assist with Azure cloud services as needed.
  • Automate routine tasks, patch management, and deploy software updates remotely.
• Security
  • Identify and respond to phishing attempts and other security threats.
  • Implement security best practices and educate users on security awareness.
  • Stay up to date on the latest security best practices.
  • Experience with Microsoft Defender or Webroot security solutions is a plus.
• Disaster Recovery
  • Design, test, and document DR procedures for network infrastructure and critical applications.
  • Configure, manage, and optimize Veeam for backups, replication, and recovery of virtual and physical workloads.
  • Develop and implement scripts to automate backup, replication, failover, and failback processes with Veeam.
• Scripting
  • Basic scripting skills in languages like Power Shell, SQL, Visual Basic to automate tasks and configuration management.

• Minimum of 5+ years of experience in IT support or a related field. A Bachelor's degree in Management Information Systems, Computer Science, or a related field is preferred, but equivalent experience in an IT support role may be considered.
• Strong understanding of computer hardware, networks, and Windows operating systems.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Possess one or more of the following certifications is a plus:
• Microsoft 365 Certified:
  Fundamentals Administrator
• Microsoft 365 Certified:
  Messaging Administrator Associate
• Microsoft 365 Certified:
  Teams Administrator Associate
• Microsoft Certified:
  Identity and Access Administrator Associate
• Microsoft Certified:
  Information Protection and Compliance Administrator Associate
• CompTIA Network+
• CompTIA Security+
• Veeam Certified Engineer (VCE)

73K

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development

Background Screening and Drug Test Required

EOE Minorities/Females/Disabled/Veterans