Sr. Salesforce Marketing & Data Cloud Business Analyst

Senior Salesforce Marketing & Data Cloud Business Analyst

Full-time position

SMART IT People has an exciting full-time opportunity in Raleigh, NC for a Senior Salesforce Business Analyst to help drive business and process improvements leveraging Salesforce Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud.

Required skills:

• Bachelor’s Degree (Computer Science, Software Engineering, MIS)
• 5+ years' experience in a Salesforce Business Analyst or Consulting role
• Salesforce Sales Cloud, Marketing Cloud and/or Data Cloud experience
• Salesforce Business Analyst Certification, or commitment to obtain in 3 months from start date.
• Must be a people person, engaging and outgoing.

Nice to have skills:

• Understanding of Salesforce and how integrations work at a high level.
• Experience with Lucid Chart, Vizio or other software.
• Experience with agile development tools such as Copado, JIRA
• Experience with Life Sciences Industry
• Certified Agile Business Analyst

Technical & Functional Skills

• Previous experience working cross-functionally with technical and non-technical resources
• Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
• Proficiency in Confluence and Jira
• Ability to perform Salesforce, Marketing Cloud and Data Cloud administrative / configuration tasks
• Excellent problem-solving abilities and attention to detail.
• Ability to analyze complex business requirements and translate them into technical solutions.
• Ability to effectively collaborate with diverse teams and stakeholders

Travel Requirements

• Up to 20%
• Using critical thinking, you will approach each project pragmatically with a drive to solve problems with consistent clear communication cross functionally. As a key contributor to the team’s success, this role will be integral in identifying process and technological improvements and efficiencies and then helping with the implementation, administration and governance of these.
• Develop and maintain cross functional business relationships to ensure system and process needs are being addressed and maintained.
• Collaborate with cross functional global teams sharing best practices for process improvements.
• Evaluate existing business processes identifying areas for improvement and recommending process enhancements and automation opportunities.
• Work with stakeholders to gather and document business requirements and goals and work with the solution architect to translate them into Salesforce solutions.
• Convert Salesforce solutions into detailed Epics and User Stories within Jira for clear and actionable development tasks.
• Assist in quality assurance and contribute to the testing and debugging of solutions as needed.
• Create user guides / help documents for owned assets.
• Participate in technical team meetings and provide updates to the team as needed.
• Act as the primary Global Administrator and SME for Marketing Cloud and Data Cloud.
• Maintain and share best practices and standards for these tools across Global Regions.