Lead Specialist, ServiceNow

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture.

At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world‑class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Lead Specialist, Service Now, E&T to join our Managed Services practice.

• Lead the design and implementation of Service Now solutions, ensuring alignment with business objectives, and oversee the development and customization of Service Now applications and workflows.
• Explore and integrate AI‑driven solutions within the Service Now platform to enhance automation, improve decision‑making, and optimize service delivery.
• Provide technical leadership and mentorship to development teams, fostering skills, growth, and collaboration, and collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
• Manage the lifecycle of Service Now modules, ensuring efficient and effective operation, and conduct technical reviews of design, code, and implementation to maintain high‑quality standards.
• Drive continuous improvement initiatives in Service Now functionality and performance, and troubleshoot and resolve complex technical issues within the Service Now platform.
• Stay updated with the latest Service Now features and best practices to drive innovation and efficiency, and communicate effectively with business units and stakeholders, providing training and support to enhance Service Now adoption and utilization.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

• Minimum five years of recent professional experience leading Service Now projects.
• Bachelor's degree in computer science, information technology, or related field.
• Proven track record for leading Service Now projects and teams.
• Strong proficiency in JavaScript, HTML/CSS, and AJAX.
• Experience with ITIL processes and frameworks.
• Excellent problem‑solving and analytical skills, and strong communication, leadership, and interpersonal skills.
• Ability to travel as needed.
• Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa).

KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.

In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your…