Workstation Specialist

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The Workstation Support Specialist is responsible for providing second- and third-level technical support for software, hardware, and networking systems. They create and manage software images, and escape more complex problems to Management and/or a technical support group in a timely manner. The role requires strong verbal communication and customer service skills, as the specialist interacts directly with end users across all departments.

Power Shell experience is a requirement.

• Power Shell scripting
• Help desk support
• Troubleshooting
• Windows 10
• Ticketing system usage
• Technical support

Two years of experience working as an IT Helpdesk Technician or in a similar customer support role.

Certifications are a plus, but are not required.

• Extensive knowledge of Windows-based operating systems and familiarity with Linux-based operating systems.
• Power Shell scripting is required.
• Active Directory Administration skills.
• Excellent interpersonal and communication skills to explain technical concepts to non-technical users and work with other IT teams.
• Passion for problem-solving and customer service.
• Strong analytical skills to diagnose and resolve challenging technical problems.
• Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required.
• Experience with ticketing systems, remote access tools, and diagnostic utilities.
• Ability to work on multiple projects and reprioritize as needed.
• Ability to stay current with new technology and adapt to new and unexpected events.
• Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues escalated from Tier 1 support.

This position is on-site only; it is not eligible for Work from Home.

• Clearly communicate technical solutions and instructions in a user-friendly and professional manner.
• Provide deeper technical expertise beyond basic support.
• Mentor and guide Tier 1 technicians and act as a point of escalation.
• Respond to the ACD call and chat queue in a timely manner.
• Monitor, resolve, and update the IT Service Desk Management system.
• Create and update support documentation and knowledge bases.
• Work on various special projects as needed.
• Prioritize and schedule problem resolution;
  Escalate problems to the supervisor when necessary.

Intermediate Level

Contract to Hire position based out of Raleigh, NC.

Pay range: $25.00 - $30.00 per hour.

Benefits may include medical, dental and vision, critical illness, accident and hospital coverage, 401(k) retirement plan, life insurance, short- and long-term disability, HSA, transportation benefits, Employee Assistance Program, and PTO.

Fully onsite position in Raleigh, NC.

This position is anticipated to close on Jan 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real-world application, we drive change through collaboration and innovation.

TEKsystems is an Allegis Group company.

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.