Manager, Automated Services; AWS

Manager, Automated Workload Services (AWS)

life insurance, flexible benefit account, paid time off

Posting Information

Posting Number

Posting Number PG194329EP

Internal Recruitment

Internal Recruitment No

Working Title

Working Title Manager, Automated Workload Services (AWS)

Anticipated Hiring Range

Anticipated Hiring Range $95,000 - $115,000

Work Schedule

Work Schedule Monday-Friday, 8 am - 5 pm, with potential for flexibility, occasional work outside of business hours and participation in 24O7 on call rotation.

Job Location

Department

Department Shared Services, OIT

About the Department

The Office of Information Technology ( OIT ) provides a broad range of IT services for NC State University students, faculty, and staff. The Automated Workload Services ( AWS ) team, in the Shared Services Department of OIT , administers software packages such as IBM Workload Scheduler for job scheduling, IBM B2B Integrator for Electronic Data Interchange ( EDI ) processing, and OnBase for report management.

Utilizing these tools, the team manages large volumes of critical business processing 24O7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining the health of Configuration Items in the Service Now Configuration Management Database ( CMDB ). Given the time sensitivity and critical nature of the work, all team members are designated as mandatory during adverse weather and all emergencies.

Wolfpack Perks and Benefits

As a Pack member,
you belong here, and can enjoy
exclusive perks designed to enhance your personal and professional well-being.

What we offer:

• Medical
  , Dental
  , and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Paid Time Off and Other Leave Programs
• Tuition and Academic Assistance
• And so much more!
  

The manager leads a team of four technical professionals responsible for daily production and system process management. This position oversees the execution and monitoring of more than one thousand automated and manual processes, ensuring accuracy, efficiency, and continuity of critical business functions. The manager collaborates with cross-functional teams to resolve data and system issues, streamline workflows, and implement process improvements.

Key responsibilities and duties include

• Lead a team of technical professionals, organize and prioritize their work schedules, conduct performance management and motivate staff professional development
• Develop technical skills within the team to automate complex job streams, implement data bursting rules, apply EDI data mapping with financial institutions and monitor CMDB
• Consult with customers to establish requirements, identify areas for process improvement, make recommendations and implement solutions to meet business needs
• Identify and investigate processing incidents, take leading role in collaborating with cross-functional teams to resolve or escalate, and track to resolution
• Develop operational procedures, maintain current documentation and be responsible for specialized equipment
• Configure and customize system software, such as business process automation, EDI and report distribution
• Work with software vendors and technical teams to plan and implement system updates or migrations
• Coordinate and test process automation, EDI and report distribution software changes
• Unix system administration and scripting to manage workload automation, Electronic Data Interchange mapping, report distribution and CMDB Discovery
• Automation, planning and control of production batch processes and root cause analysis of process failures
• Use of EDI translation software and mapping tools to define format and exchange data with trading partners
• Onboard new resources, assist with automation efforts and ensure the completeness and accuracy of the Configuration Management…