Systems Analyst - Service Line Software Support Specialist

Systems Analyst - Service Line Software Support Specialist

Requisition Number:  S&ME is looking for a motivated and passionate Service Line Software Support Specialist to join our Business Solutions team. This position may sit in any location within our footprint. Are you a proactive and technically skilled individual, familiar with our current reporting systems, but ready to contribute your expertise to making them better? We need you now!

• Technical Support & Troubleshooting:
  Respond to internal inquiries via email, phone, and Teams chat, providing expert-level support for software-related issues ranging from installation errors to advanced modeling challenges.
• Software Optimization & Vendor
  
  Collaboration:
  
  Work with software vendors to identify innovative solutions, optimize existing tools, and streamline workflows to improve efficiency and reduce costs.
• Documentation & Knowledge Sharing:
  Maintain detailed records of support cases and solutions, and create user-friendly documentation including FAQs, tutorials, and knowledge base articles.
• Training & User Enablement:
  Deliver remote and on-site training sessions and webinars to educate users on software features, best practices, and workflow integration.
• Cross-Functional Collaboration:
  
  Partner with IT and Business Solutions teams to relay user feedback, report bugs, and recommend enhancements for future software releases.

• A Bachelor's degree in computer science, information systems, or a related field, or equivalent combination of education and experience.
• A minimum of 5 years of experience.
• Experience with Excel, Microsoft SQL Server, Bentley (Seequent) products (e.g., Open Ground Cloud, gINT), Autodesk Civil 3D, Metafield, Key Lab, XML, and other geotechnical/construction data formats.
• Strong verbal and written communication skills with the ability to explain complex concepts to diverse audiences; multilingual abilities and a client-focused mindset are a plus.
• A methodical approach to troubleshooting, with a track record of launching and sustaining collaborative initiatives and delivering user-centered solutions.
• Background in technical support, training, or software implementation, ideally within geotechnical engineering, construction services, or civil design environments.
• Comfortable with Windows OS and general technology; scripting knowledge (e.g., Power Shell, Python, VBA, MATLAB) and certifications (e.g., ITIL, CompTIA) are beneficial.

At S&ME, we're committed to your growth, professionally and personally. With over 50 years of experience delivering innovative solutions in geotechnical, civil, environmental, and construction materials engineering, we've built a strong foundation for long-term careers. Our team of 1,000+ employee-owners across 10+ states works together to create meaningful impact for our clients and communities.

• Medical, Dental & Vision Plans with HSA and FSA options – with no medical premium increase in 2026.
• Wellness Program – $50 off per month on your 2027 premiums!
• Pet Insurance.
• Term Life & Long-Term Care Coverage – available Spring 2026.
• 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution.
• 401(k) Retirement Plan.
• Paid Holidays and Paid Time Off (PTO) – with rollover options.
• Paid Maternity & Paternity Leave.
• Mentorship & Career Development Programs.
• Credential Incentive Program – get rewarded for advancing your skills.
• Tuition Reimbursement.
• Employee Recognition Program.
• Company Vehicle & Fuel Card – for project-based roles.
• $2,000 Employee Referral Bonuses – and more!

Seniority Level: Mid-Senior level.

Employment Type:

Full-time.

Job Function:
Information Technology.

Industry: Civil Engineering, Construction, and Environmental Services.

Location:

Durham, NC.

Salary: $92,000.00 – $.

Note:

Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.