Coordinator, Product Support Specialist - Olympic & Paralympic Games

Coordinator, Product Support Specialist - Olympic & Paralympic Games page is loaded## Coordinator, Product Support Specialist - Olympic & Paralympic Games locations:
NC-Raleigh (OL) posted on:
Posted 3 Days Agojob requisition :
JR27549
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* Who We Are:

** TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and P , the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans.

TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
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* Position Summary:

** On Location is seeking a Coordinator, Product Support Specialist to support system operations and management for product inventory systems and third-party tools. This role acts as the first line of support for system issues and bug fixes, processes product and inventory builds, and ensures system accuracy and consistency. The coordinator partners with product development, operations, and technology teams to improve processes, support testing, and deliver reliable system outputs.
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* Key Responsibilities:

*** Maintain knowledge of proprietary inventory management system(s) and third-party tools, ensuring effective use across teams.
* Maintain system support queue, addressing minor tickets and ensuring timely resolutions.
* Support and execute user acceptance testing (UAT) to confirm system enhancements meet business and functional requirements.
* Process routine product updates and changes in systems based on requests from product and operations teams.
* Liaise and collaborate with product and technology teams to build and maintain inventory, products, content, bookings, and portals in systems.
* Maintain system support queue, addressing minor tickets and ensuring timely resolutions.
* Assist in project management activities, including maintaining and enhancing Airtable bases and forms.
* Track, report, and resolve product data inconsistencies to maintain accuracy across systems.
* Identify and help remove systematic roadblocks impacting product or operational workflows.
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* Qualifications:

*** Bachelor’s degree in business administration, information systems, operations or related field (ticketing, sports management, or project management are also relevant).
* Experience processing system queue requests
* Strong analytical, problem-solving, and troubleshooting skills
* Familiarity with multiple software platforms such as Office 365, Jira, PIMs, and collaboration systems.
* Proficient in Microsoft Excel, including formulas, pivot tables, and basic data analysis to support reporting and operational decision-making.
** Skills & Attributes:
*** Detail-oriented with strong organizational skills; able to manage competing priorities.
* Strong collaboration and interpersonal skills, able to work across teams.
* Process-oriented, with the ability to identify inefficiencies and recommend improvements.
* Proactive, adaptable, and comfortable in a fast-paced environment.
** TKO EEO Statement:
** TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities.

TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment…