Retention Operations Analyst

Overview

Employer Industry: Payment Technology Solutions

• Salary up to $80,000 per year
• Comprehensive benefits package including medical, dental, and vision care
• Paid time off and recognition programs to support work-life balance
• Opportunities for career advancement and professional growth within the organization
• Dynamic and innovative work environment focused on driving meaningful technology solutions
• Collaborate with cross-functional teams to influence business objectives and customer experience

• Analyze customer data to identify trends and issues affecting retention
• Establish frameworks for comparing operational data and retention trends across different markets
• Partner with data science teams to enhance predictive modeling and measure retention strategies
• Develop reports and presentations to share insights and recommendations with stakeholders
• Collaborate with cross-functional teams to improve customer retention processes and drive change

• Bachelor’s Degree
• Minimum of 2-4 years of related professional experience
• Technical expertise in data analysis tools such as Excel, SQL, Python, or visualization platforms (e.g., Tableau, Power BI)
• Strong analytical skills with the ability to interpret complex data into actionable insights
• Excellent communication skills for presenting data-driven insights to diverse audiences

• Master’s Degree
• Experience in the credit card industry
• Proficiency in statistical analysis and data modeling techniques