Senior ServiceNow Administrator

Join to apply for the Senior Service Now Administrator role at PlanIT Group, LLC

We are looking for a Certified Service Now Administrator experienced with policy and procedural tasking as applies to Service Now Administration.

The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.

Service Now Administration certification preferred.

• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Service Level Management
• Asset Management
• Recommend/create application configurations, standards, and administrative evaluations
• Confirm that the configurations conform to USPS Standards
• Perform application support activities as specified
• Provide new development requirements as needed
• Document and verify the work being done meets Standards
• Unit Test the systems and provide SIT/CAT plans/assistance
• Act as an escalation point for Service Now Support for end‑user related inquiries or consultation of the Service Now Application system
• Perform application and end‑user support as required; perform SME Service Now customer support
• Monitor IT Service Now emails and Incident tickets requesting technical assistance
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
• Implement assigned Change Requests
• Perform monthly Service Now audit activities as defined
• Change Management operations support for Service Now
• Administrative and operations support for Service Now suite of services

• Design and implementation of Organization group roles pertaining to each defined Organization
• Design and Implementation of Change Coordinator groups (if needed)
• Performance evaluation and monitoring
• New application integration
• Change Management oversight
• Service Now education/training
• Risk Management oversight
• Operations, maintenance, and management of Service Now platform
• System interfaces, eBonding & internal services (i.e., eAccess)
• Service Now Performance monitoring
• Service Now foundation data updates
• Monthly Service Now SOX audits
• CAT/Functionality tests prior to production implementations
• New application integration
• A minimum of eight (8) to twelve (12) years’ relevant experience
• A degree from an accredited College/University in the applicable field of services is required. If the degree is not in the applicable field, then four additional years of related experience is required
• Typically performs all functional duties independently
• Note:
  
  Special credentials (licenses and/or certifications) may be required at the Task Order level on a case‑specific basis

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Contract
• Job function:
  Information Technology

Raleigh, NC $55,000.00-$65,000.00