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IT Project Manager Systems Analyst IT Consultant SAP Consultant

SAP Service Delivery Lead

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-27
Job specializations:
  • IT/Tech
    IT Project Manager, Systems Analyst, IT Consultant, SAP Consultant
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Currently working in AMS support project (Yes/ No)

Well Versed with ITIL process (yes/ No)

Working as Delivery Lead/ manager in current project (Yes/No)

Years of experience in AMS projects

Years of experience in SCM

Note:
We need candidates who are currently working as Delivery Lead/ Manager in Support projects and should be well versed with support activities.

Responsibilities:
  • Effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers) and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
  • 10+ Years of SAP Service Delivery Manager experience, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLA's.
  • End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management).
  • Experience with in ITIL environments and well versed with ASM projects.
  • Experience in SAP RUN and Agile delivery methodology.
  • Experience of having worked in an onshore-offshore model, team building and developing the SAP support team.
  • Commercial awareness and managing and improving complex contracts.
  • Previous experience of working as an SAP Functional (SAP Finance or SAP SCM) is mandatory.
  • Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
  • Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem.
  • Proven problem-solving skills and strong work ethic are required.
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