Temporary Ask Us Library Technician

Overview

Essential Job Duties This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed.

The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Posting Information

Posting Number PG195699TM
Position Number 25MR1262
Position Type Temporary
Essential Job Duties This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed.

The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Is Time Limited No

If Yes, Appointment Length

Wolfpack Perks And Benefits

As a Pack member,
you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts
, Wellness & Recreation Membership
, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer
:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Job City & State Raleigh, NC
Department Access Services

Classification Title Temporary-Clerical
Working Title Temporary Ask Us Library Technician

Work Schedule 30 hours/week;
Sunday - Thursday 6:30 am to 3:00pm

Other Work/Responsibilities

Minimum Experience/Education Previous experience working in a library.

• Significant and relevant experience providing public/customer service or delivering instruction.
• Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities.
• Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
• Ability to work independently as well as part of a team.
• Excellent communication skills.
• Flexibility and willingness to learn new information and take on new tasks.