Technology Solutions Analyst

This position is a key member of the department who provides outstanding support on current and emerging academic technologies and platforms. The Technology Solutions Analyst I works closely with the Technology Solutions team to offer support and suggestions on improved uses of technology to meet pedagogical needs.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Assists Technology Solutions Analyst II/III with various departments on campus for piloting of instructional technology prior to implementation
• Assists in research and evaluations of new and emerging technologies involving instructional technology hardware and software
• Maintains an entry level of knowledge in support of software applications specific for teaching and learning
• Provides basic level technical support for academic software issues, including learning management system (LMS) and ancillary packages (e.g., proctoring software, video hosting platform, plagiarism detection software), and productivity software
• Maintains the Academic Technology & Support Services professional development schedule in the online registrations system
• Provides data and analytics on professional development completion for Academic Technology & Support Services sessions
• Provides support to Technology Solutions Business Analyst in generating reports on specified platform usage
• Contributes to and maintains technical user guides in various modalities to assist faculty with utilizing instructional technologies
• Contributes to and maintains internal documentation utilizing a variety of media

• In-depth knowledge of the functionality of M365 applications, Adobe Creative Cloud, course authoring tools, and software applications used in an academic environment
• Understanding of the academic technologies environment for basic troubleshooting
• Demonstrated experience in the development of technical and user documentation
• Commitment to delivering superior customer service
• Ability to understand the current and future requirements of classroom technology
• Awareness of project management skills with ability to multi-task within tight timelines and high client expectations
• Ability to research and learn current trends and developments in information technology
• Excellent customer service skills and ability to communicate clearly and effectively to a wide variety of audiences
• Ability to define requirements, troubleshoot and support users
• Ability to demonstrate excellent technical skills

• Associate degree with one year experience in an IT related discipline or an equivalent combination of education and experience

• Bachelor’s degree in IT related field
• One year experience in an IT related discipline
• One year experience in higher education