Revenue Systems Manager

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Relay is a cloud‑based technology platform that helps frontline teams improve communications, increase employee safety, and boost productivity. By providing real‑time data and modern tools, Relay enables frontline operations to transform digitally. We have experienced tremendous growth over five years as a B2B company and continue expanding our Raleigh, NC head office. If you are passionate about technology, driven to make a difference, and excited to shape the future of frontline work, we encourage you to apply.

The Revenue Systems Manager will serve as the backbone of our go‑to‑market engine. You will architect our revenue tech stack and guard data integrity. The role is based in our Raleigh, NC headquarters and requires working in person at least 3 days per week.

• Tech Stack Ownership – evaluate, implement, and integrate tools across the revenue funnel (CRM, Sales Engagement, Marketing Automation, Enrichment).
• Process Engineering – design and build automated workflows to reduce manual entry and eliminate friction in the buyer journey.
• Road mapping – partner with leadership to translate business goals into technical requirements and long‑term systems projects.

• Data Integrity – develop and enforce data governance policies to ensure accuracy across all platforms.
• Reporting & Insights – build and maintain dashboards in the CRM to track KPIs.
• Data Enrichment – manage third‑party data providers so the database contains high‑quality, actionable leads and accounts.

• Core Admin – handle all backend CRM configuration, including custom objects, validation rules, flow automation, and user permissions.
• User Enablement – act as the primary point of contact for troubleshooting and provide training to ensure high system adoption.
• Documentation – maintain a comprehensive “Systems Dictionary” and process documentation for all technical configurations.

• 4+ years in Revenue Operations, Sales Operations, or Marketing Operations with a heavy focus on the technical backend.
• 2 years experience dedicated to the Hub Spot ecosystem.
• The “Architect” mindset – proven ability to map complex business processes into clean, automated system logic.
• Communication – ability to explain complex technical “plumbing” to non‑technical stakeholders in a way that highlights business value.

• Proficiency in Excel and experience with BI tools (Tableau, Looker, or Power
  
  BI).
• JavaScript (Node.js) experience.
• Experience developing and enforcing data quality policies and managing third‑party data enrichment tools.
• Experience with automated workflow tools and iPaaS platforms (e.g., Zapier).

• Make a Tangible Impact – our platform directly improves the lives of frontline workers, increasing response rates by 72% and overall efficiency by 77%. We have already facilitated over 2.5 billion messages.
• Be Part of a Winning Team – recognized as a leader in our field, honored by Inc. 5000, Deloitte 500, and NC Tech.
• Thrive in a World‑Class Environment – our Raleigh campus offers a fitness center, outdoor sports courts, cafeteria, and modern work spaces designed to inspire collaboration and innovation.
• Embrace a Vibrant Culture – with over 200 team members, we cultivate empowerment and engagement, encouraging everyone to do their best work.
• Invest in Your Future – a comprehensive benefits package prioritizes work/life integration and supports personal and professional development.

• 100% Paid Insurance – Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and dependents.
• Generous Paid Time Off.
• 401(K) Savings Plan with Company Match.
• Baby Cash Reward and Paid Parental Leave.
• Wellness Perks – onsite fitness center, locker room, and a variety of outdoor activities.
• Free Snacks and Fun Times.
• Latest tech, standing desks, and all the accessories and software you need.

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can CHASE the best work in our lives. We call this BWIML (pronounced “bee wimmel” – Best Work In My Life). It’s truly amazing what engaged team members can achieve together. Our ever‑evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.

Our hybrid model is based on working from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays. All Relayers collaborate in person to strengthen relationships and drive results.

• Location:
  
  Raleigh, NC (on‑site)
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology