Functional Supervisor

** Agency
* * Dept of Health and Human Services
** Division
* * Social Services
** Job Classification Title
** Business Systems Analyst II (NS)
** Position Number
**** Grade
* * NC19

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** The North Carolina Child Support program operates in accordance with Public Law 93-647, North Carolina General Statutes , and federal regulations. North Carolina Child Support Services utilizes a statewide case management and financial system known as the Automated Collection and Tracking System (ACTS). This position will work within the Systems and User Support Unit, also known as the Functional Team, for the North Carolina Child Support Services central office in Raleigh, North Carolina.

The Functional Team consists of seven Business Analysts and one Business Services Coordinator.
Job responsibilities include the following:  
• Provide ACTS system user support with the team which includes research and testing of ACTS, the federal office Child Support Portal, the North Carolina Child Support Portal and child support website  
• Leading or participating in requirement gathering sessions, developing requirements, designing new programs, analyzing, and modifying exiting system applications, writing specifications, leading, and participating in system changes, writing test plans, and conducting testing  
• Support the development and testing of the data warehouse and various websites, including the research, and testing of web related production support call tickets and using system ticketing software  
• Providing application support; participating in effort planning with partners, technical leads, and organizational unit management  
• Participating in effort planning with partners, technical leads, and organizational unit management; conducting planning sessions with partners and the team for specific modifications and enhancements to intricate applications; status reporting   
• Monitoring work efforts for quality assurance and ensuring adherence to procedures   
• Performing performance monitoring to identify and correct avoidable production interruption  
• Provide guidance to team with the lifecycle of projects and modifications from functional requirements through post implementation     Background Checks are required for Child Support Services.
** Knowledge

Skills and Abilities

/Management Preferences
** Salary Range: $64,621 - $113,088

Recruitment Range: $64,621 - $73,161
* Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
** The Knowledge

Skills and Abilities

/ Management Preferences are not required. Applicants who possess the following skills are preferred.
** Experience working in all aspects of the NC Child Support Program or other social service programs
* Demonstrated skills in researching, analyzing, and interpreting Federal and State laws
* Experience in systems development tools and techniques
* Prefer experience with ACTS functionality or other public assistance program design, knowledge of system requirements, system design and user acceptance testing methodology for large mainframe applications and the web application
* Knowledge and experience with Microsoft Office Suite Experience making group presentations or training
** This position is funded in part through federal funds.
**** This position will close at 11:59 p.m. the night before the end date.
**** The Division of Social Services
** provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect, and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.
** Compensation &…