Technology Support Technician

Technology Support Technician

Location:

Raleigh, NC | Salary: $50,000 – $54,000 per year |

Work schedule:

Monday – Friday, 8 am – 5 pm (occasional overtime may be required).

The NC State University Facilities Division is home to nearly 900 professionals who plan, build and maintain the spaces that foster an environment where innovation, learning, and community thrive. Through this work, we help create spaces that empower students, faculty, and staff to reach their full potential. Operating year-round, we manage more than 16.7 million gross square feet of built space and oversee 4,733 acres of campus infrastructure.

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

The Technology Support Technician provides hands‑on technical support, device management, and inventory oversight for Facilities Services, supporting more than 900 employees across approximately 570 computers and 300+ mobile devices. This role is responsible for maintaining a reliable, secure, and scalable technology environment by troubleshooting hardware and software issues, managing device life cycles, and evaluating emerging technologies that support the broader university infrastructure.

This position is ideal for a customer‑focused technology professional who enjoys problem‑solving, working with varied users, and contributing to a mission‑driven campus environment.

• Provide desktop, laptop, and mobile device support for Facilities Services employees, including troubleshooting, repair, replacement, and deployment.
• Manage and maintain computer and mobile device inventory, including tracking assets, locations, and lifecycle status.
• Analyze hardware performance and determine when repair versus replacement is appropriate.
• Plan and manage technology refresh cycles using 3-, 4-, and 5-year replacement schedules aligned with budgetary needs.
• Administer Windows and macOS environments using Active Directory, Group Policy, SCCM, JAMF, and Infoblox.
• Support account security and access by assisting employees with Duo Authentication and Google 2-Step Verification for Gmail and MyPack Portal.
• Manage Google services through web-based administration tools, including Chrome Device Management.
• Deploy new computers and ensure systems are properly configured, documented, and operational.
• Maintain accurate documentation related to devices, parts, configurations, and inventory locations.
• Track, document, and resolve technical issues using established procedures and ticketing systems.
• Integrate and support external applications within Service Now and AiM.
• Research and evaluate emerging technologies and solutions for applicability within the Facilities and campus-wide technical environment.
• Deliver excellent customer service while communicating technical concepts clearly to both technical and non-technical audiences.
• Perform physical tasks such as lifting (up to 30 lbs. frequently, 60 lbs. occasionally) with or without reasonable accommodations.

• Lead information sessions about the services we provide.
• Work with other members of Business Systems on projects.
• Collaborate with campus partners.
• Normal job hours are Monday – Friday, 8 am – 5 pm. Occasional work outside these hours may be required.

High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

• Experience installing, configuring, and supporting PC and Mac software across multiple operating systems.
• Demonstrated experience providing customer-facing technical support with a strong focus on service and communication.
• Hands‑on experience diagnosing and repairing hardware issues on Lenovo, Dell, and Apple laptops.
• Knowledge of endpoint management tools and device lifecycle practices in an enterprise environment.
• Technical…