Sr Escalation Engineer, Intl

Position Overview

This person will be a member of the Escalation team, researching complex issues for a leading medical software company. The role investigates issues by analyzing problems and exploring the baseline program to determine the root cause, leading to resolution. It will encompass both the system environment and the software application, in which the person will need to have advanced knowledge of the application and the environment in which it can be deployed to facilitate advanced troubleshooting and solution delivery.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting‑edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in‑vitro diagnostics.

But we don’t stop at healthcare; our Non‑Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

• Investigate and resolve issues as they are received from varying sources in the company in a timely manner.
• Evaluate the application and the issue reported, with steps for replication to understand the problem and provide a solution for the issue.
• Evaluating and recommending server configuration changes to address issues, improve performance. When a defect is determined, will write the associated bug for further evaluation.
• Facilitate growth and learning by educating team members.
• Assist in creating innovative tools and processes to assist the team as well as others.
• Working closely with other team members to coordinate assignments and communicate progress and/or difficulties.
• Participation in department‑specific and project‑wide meetings.
• Providing input, solutions, and recommendations.

• BS or BE in Computer Science or a related field and/or equivalent work experience.
• Deploying hardware and software in an enterprise environment.
• 5-8 years’ working with a support team including sustaining development and maintenance of existing products with a proven track record of delivering successful results.
• Fluent in the language of your assigned region.
• Microsoft Windows Server environments (Server 2012, Server 2016) 3+ years.
• IIS Configuration as it relates to high performance web applications 3+ years.
• Deploying hardware and software in an enterprise environment 3+ years.
• Experience working with web technologies such as ASP.Net, MVC and JavaScript 3+ years.
• Network LAN/WAN and related components like DNS and network switches and load balancers 1+ years.
• Self‑directed with excellent time management skills.
• Excellent verbal and written communication skills.
• Inquisitive and creative with good problem‑solving skills.
• Resourceful and thorough with a strong sense of urgency.
• Strong analytical and troubleshooting skills. Ability to take a problem to resolution in a timely manner.
• Skilled investigation, diagnosis, and resolution of performance issues.

• Experience with relational databases such as Microsoft SQL Server or Oracle.
• Experience with medical‑related protocols, such as DICOM and HL7.
• Experience with VMware and vCenter.
• Experience with Network Data Storage Systems.
• Experience with Network Configuration.
• Experience with Load Balancing.
• Experience with Hardware Components as they relate to performance.

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

• The ability to sit up 75‑100% of applicable work time.
• The ability to…