Practice Support Specialist

Position:
Practice Support Specialist
Department:
Practice Support
Office:
Charlotte/Chapel Hill/Raleigh
Reports to:
Manager of Practice Support
FLSA Status:
Non-exempt

Robinson Bradshaw has an exciting opportunity in the area of e-discovery and practice support. The practice support specialist supports the practice support department with analytical thinking and complex technical legal practice through application development, data processing, validation management, workflow analysis, and attorney training. The focus of this position is applying quality control protocol, utilizing best practices and consistently applying those standards.

If you’re an experienced legal administrative professional with an aptitude for legal technology, and would like to enhance your skills and apply your knowledge to practice support, we’d love to talk with you!

• Maintain basic skills with all technology used at the firm and develop these skills as time permits.
• Assist others in practice support with the creation of written best practice guidelines, work flows, and forms to apply within the department or in case/deal management.
• Create new cases in case management software, set-up initial views and populate all data.
• Reconcile Practice Support incoming/outgoing invoices, verification of charges and submission of invoices for payment.
• Liaison with practice support vendors as needed to maintain lines of communication and to allow for follow-up on outstanding projects or inquiries.
• Assist with data file management, adhere to document retention and destruction policies by working with internal and external data file set locations to ensure data is properly tracked, maintained and destroyed as directed.
• Maintain all Text Map databases, organize deposition exhibits and proper linking in Text Map and Case Map.
• Train attorneys, paralegals and professional staff on case management tools and other technology as well as best practices in leveraging technology for the most efficient practice of law.
• Maintain firm documentation of all ESI received from clients and copies of all outgoing ESI from the firm.
• Assists legal records with proper filing techniques and helps develop new tracking initiatives.
• Closely monitors project/case status and provides routine status reports including task completion reports and data delivery schedules.
• Handle destructions and archival of all client matter data under firm retention policy guidelines.
• Provide assistance for trial support team with ability to expand capabilities to provide full in-trial support.
• Assist end-user technology requests through completion of Help Desk tickets or direct inquires.
• Track and record all time worked contemporaneously and accurately.
• Provide quality control on all aspects of data manipulation and production.
• Other duties as assigned.

• Comprehensive understanding of Electronic Discovery guidelines, including preservation, collection, processing and production protocol preferred.
• Knowledge of a broad variety of legal technology software systems.
• Preference given to candidates who have knowledge of or experience with:
  Case Map, Text Map, Relativity, OnCue, HighQ, Docu Sign, Kira, Luminance, or iCompli, with particular emphasis on administrating those programs.
• A minimum of 2-3 years’ experience in an administrative or technical role working in a law firm or corporate legal department required.
• Generalized understanding of litigation procedures or corporate transactions required.
• Ability to organize and prioritize competing tasks under time constraints.
• Strong technical aptitude and ability to continually learn new software.
• Ability to think clearly and provide solutions to problems that may be unique in nature. Approach problems with a systematic, multi-step approach; develop improvements and innovations to enhance performance.
• Ability to concentrate on detailed work.
• Ability to proofread typed material for contextual, grammatical, typographical or spelling errors.
• Effective verbal and written communication skills with the ability to work with clients and individuals at all levels of the organization.
• A positive attitude and a team-focused work ethic.
• Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position; may require irregular hours.
• Ability to operate computers and standard office equipment.
• Ability to travel to private and public buildings throughout North and South Carolina to assist attorneys in attending to client needs on legal matters, which may require occasional firm covered overnight stays.

Equal Opportunity Employer
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