Telecom Audit Analyst III and II - Service Delivery
Listed on 2026-01-19
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IT/Tech
Telecoms Engineering, IT Business Analyst, Systems Analyst, IT Consultant
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Regular or Temporary:Regular
Language Fluency:English (Required)
Work Shift:1st shift (United States of America)
Please review the following job description:Service Delivery of Voice/VoIP/Mobility Telecom services from multiple strategic partners. Order placement and management of all aspects of the service delivery cycle. Lead and manage medium to large scale telecom projects with multiple providers and internal IT teams. Perform target telecom audits for cost avoidance. Provide telecom ordering technical support, expertise and training for IT teams. Manage the vendor relationship through feedback, collaboration and process improvements to enhance the overall delivery of services.
ESSENTIAL DUTIES AND RESPONSIBILITIESManage and complete daily Voice/VoIP/Mobility order requests in Service Now application
Conduct project planning, execution and completion of medium to large scale enterprise telecom projects. Includes standardization and normalization of all project information such as, trackers, vendor project information, vendor calls, dashboards and reports for management
Provide and present project status to team, peers and management
Evaluate, improve, and automate current workflows and processes for service delivery of telecom services
Document ordering processes and write SOPs for telecom to be housed on Share Point
Manage the vendor relationship through feedback, collaboration, reporting, process development and improvement supporting the delivery of telecom services
Work collaboratively with peer teams to work through complex issues for successful resolution
Demonstrate leadership qualities in areas of problem solving and issue resolution by supporting, guiding and facilitating internal teams and vendors to gain consensus
As necessary, develop training programs, job aids, and support materials for IT teams
Provide guidance to other IT teammates for procurement and disconnection of complex telecom services
Mentor and provide guidance as needed, to Level I and Level II telecom audit analysts
Perform special audits, as assigned, of workflows and voice and data projects to ensure unused services are disconnected
Create accurate telecom inventory for TEMs application
Required Qualifications - Telecommunications Audit Analyst III
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in Accounting, Telecommunications or related field, or equivalent education and related training
Six years of telecommunications experience, including five years in an equivalent telecommunications audit position with a major industry provider
Master level knowledge of business management practices to include vendor relationships, contract management and billing methodologies
Expert knowledge of regulations and standards applicable to the telecommunications industry
Resourcefulness in multi-tasking, developing creative needs and researching or synthesizing information for problem resolution
Capacity to comprehend complex technical concepts through training and self-study
Self-motivated with strong interpersonal and organizational skills
Excellent verbal and written communication skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to travel, occasionally overnight
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform operational and financial audits of various service provider billing platforms.
Employ web-based and manual tools to request, track and advise during the procurement process for all data and telephony services.
Provide technical assistance to other IT associates for procurement and disconnection of complex telecom services.
Employ web-based and EDI automated tools to validate vendor invoice payment negotiating credits/refunds for regulatory and nonregulated telecommunications billing errors.
Perform special audits, as assigned, for local/long distance and maintenance billing inclusive of service provider performance and productivity improvement.
Resolve escalated billing errors identified by subordinate analyst on disputed items and ensure timely resolution using appropriate processes.
Upon assignment of a recommended operations audit, complete a full evaluation to include…
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