Technology Support Technician

Job Posting Information

Posting Number: PG194798SP

Internal Recruitment:
No

Working Title:

Technology Support Technician

Annual Salary: $50,000 to $54,000

Work Schedule:

Monday - Friday; 8am - 5pm. Occasional work outside these hours may be required.

Job Location:

Raleigh, NC

Department:
Business Systems

The NC State University Facilities Division is home to nearly 900 professionals who plan
, build and maintain the spaces that foster an environment where innovation, learning, and community thrive. Through this work, we help create spaces that empower students, faculty, and staff to reach their full potential. Operating year‑round, we manage more than 16.7 million gross square feet of built space and oversee 4,733 acres of campus infrastructure through a series of core departments, each composed of multiple specialized units:

• Design & Construction
• Business Operations
• Campus Operations and Maintenance
• Campus Planning and Strategic Investment

Whether responding to a maintenance request, shaping future facilities or creating spaces that inspire discovery, our team is grounded in excellence, service and stewardship.

Join the pack and become part of one of the largest and most respected employers in the state, helping shape the future of our campus community. Take a look below to see what we offer!

As a Pack member,
you belong here
, and can enjoy exclusive perks designed to enhance your personal and professional well‑being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work‑life balance with our Childcare benefits,
Wellness & Recreation Membership
, and Wellness Programs that aim to build a thriving wolfpack community.

The Technology Support Technician provides hands‑on technical support, device management, and inventory oversight for Facilities Services, supporting more than 900 employees across approximately 570 computers and 300+ mobile devices. This role is responsible for maintaining a reliable, secure, and scalable technology environment by troubleshooting hardware and software issues, managing device life cycles, and evaluating emerging technologies that support the broader university infrastructure.

This position is ideal for a customer‑focused technology professional who enjoys problem‑solving, working with varied users, and contributing to a mission‑driven campus environment. You'll play a critical role in supporting the technology needs of Facilities Services while contributing to a collaborative, campus‑focused environment that values innovation, service, and continuous improvement.

If you enjoy supporting people through technology and want to make an impact in a large, dynamic organization, we encourage you to apply and join our team.

Key responsibilities and duties include, but are not limited to:

• Provide desktop, laptop, and mobile device support for Facilities Services employees, including troubleshooting, repair, replacement, and deployment.
• Manage and maintain computer and mobile device inventory, including tracking assets, locations, and lifecycle status.
• Analyze hardware performance and determine when repair versus replacement is appropriate.
• Plan and manage technology refresh cycles using 3‑, 4‑, and 5‑year replacement schedules aligned with budgetary needs.
• Administer Windows and macOS environments using Active Directory, Group Policy, SCCM, JAMF, and Infoblox.
• Support account security and access by assisting employees with Duo Authentication and Google 2‑Step Verification for Gmail and MyPack Portal.
• Manage Google services through web‑based administration tools, including Chrome Device Management.
• Deploy new computers and ensure systems are properly configured, documented, and operational.
• Maintain accurate documentation related to devices, parts, configurations, and…