Senior Business Systems Analyst; Lending

Senior Business Systems Analyst (Lending) Overview

This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts.

• Data Analysis – sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group.
• Identifying Requirements – determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.
• Reporting – enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.
• System Support – provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end‑user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.
• Lead engagement with business partners on changing business needs, analyze business requirements, and communicate the system implications of proposed system changes to Leadership and Peers.

Bachelor's Degree and 6 years of experience in Systems Support, Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, Analytics, or Operational Support.

• Proven track record in business requirements elicitation techniques, translation to functional and non‑functional requirements, solutions design, story writing, test planning and change management.
• Proven experience in business process reengineering and systems analysis.
• Experience working with Relational Databases:
  Oracle/SQL Server.
• Experience working with information technology domain within Banking or Financial Services industry.
• Experience with or exposure to any of the following is a plus:
  Loan IQ, Signature (Fiserv), Stucky.
• Experience with systems implementation or conversion projects.
• Exposure to API Tools like Postman, SOAP UI.
• Good understanding of Waterfall and AGILE practices.
• Assist with performing applications changes and configurations.
• Own end‑to‑end health and maintenance of assigned systems.
• Good communication skills and ability to explain protocol and processes with team and management.
• Strong Problem‑solving skills and ability to follow through to completion.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

• Not Applicable

• Full‑time

• Information Technology
• Banking and Financial Services