Salesforce Data Cloud​/Data Engineer

Concentrix is seeking an experienced Salesforce Data Cloud/Data 360 Engineer to lead the design, implementation, and optimization of Salesforce Data Cloud solutions—including Data Cloud One—to drive unified customer profiles, identity resolution, segmentation, and real‑time personalization. The candidate will bring technical expertise and business acumen, working closely with IT and business teams to unlock the full value of our Salesforce ecosystem.

• Lead design and implementation of Salesforce Data Cloud / Data 360 solutions, ensuring proper integration with Sales, Service, and Marketing Cloud.
• Develop and manage data models, identity resolution rules, and segmentation frameworks.
• Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets.
• Implement zero‑copy/federation, sandbox strategies, and governance models for scale and compliance.
• Partner with stakeholders (IT, marketing, service) to translate requirements into technical deliverables.
• Drive real‑time data ingestion, profile unification, and personalization use cases.
• Provide guidance on data governance, optimized credit consumption, and sustainability best practices.
• Troubleshoot and resolve Data Cloud issues, including data ingestion, identity resolution, and activation flows.
• Stay updated on roadmap features, particularly Data Cloud One, Agentforce, and AI‑driven capabilities, and advise on adoption strategies.
• Train and mentor internal teams on best practices for Data Cloud usage.

• 5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud.
• Hands‑on expertise with Data Cloud One, including staging schemas, multi‑org/companion org harmonization, and governance.
• Strong understanding of identity resolution, house holding, data modeling, and segmentation.
• Experience integrating Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud Engagement, Marketing Cloud Personalization, and external data sources.
• Proficiency in data ingestion (APIs, Mulesoft, connectors, web SDKs) and activation (paid media, personalization engines, CRM, service workflows).
• Knowledge of credit consumption strategies, sandbox replication, and zero‑copy/federation approaches.
• Strong problem‑solving skills, with the ability to translate business needs into scalable technical solutions.
• Salesforce Data Cloud Consultant Certification strongly preferred.

• Experience with Agentforce / AI Copilot integrations.
• Familiarity with Adobe, Live Ramp, Sprinklr, or other Martech/Adtech platforms.
• Strong understanding of data governance, privacy compliance (GDPR/CCPA), and security best practices.
• Background in nonprofit or healthcare industries is a plus.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $92,250 – $171,321 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.

The Final date to receive applications for this position is 01/12/2026.

Mid‑Senior level

Full‑time

Information Technology