IT Support Specialist

ABOUT US

The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking an IT Support Specialist to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical role in shaping our future by taking ownership of the daily IT needs while supporting the evolution of our third‑party relationships into a scalable, co‑managed support solution.

As a member of our Club, you will contribute to an environment grounded in our Operational Standards:
Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism.

In this role, you will help establish and lead the day‑to‑day operations of the IT department, serving as one of the internal owners for systems, infrastructure, and end‑user support. The ideal candidate will bring a hands‑on, solutions‑oriented mindset, experience working in co‑managed or vendor‑supported IT environments, and the ability to evaluate, prioritize, and execute immediate needs. This individual will possess strong communication and organizational skills and be able to work efficiently on short deadlines in high pressure situations, including balancing multiple projects simultaneously.

This role reports to the Director, Live Production and Technology in the Game Day Excellence Department.

• Assist in the planning and execution of a hardware life cycle plan for desktop and mobile computing, a software life cycle plan for business and sporting applications, and a storage plan for club data.
• Administrate the IT workspace, telecommunications accounts, and ISP. As needed, hands‑on account provisioning, management, deprovisioning, and physical installation or troubleshooting.
• Monitor and manage the Office 365/Exchange hybrid email system. Utilize problem‑solving techniques and monitoring to maintain the system and minimize interruptions.
• Provide support and service or internal staff and devices at the tier 1 and tier 2 levels.
• Evaluate the suitability of hardware and software to support business and sporting objectives, research and recommend incremental upgrades. Assist in the planning for IT improvements based on leading capabilities, emerging technologies, and best practices.
• Assist in drafting and executing IT policies to govern employee use of club systems and data. Provide an online knowledge base for employees to research how to operate IT systems, configure personal settings, and perform basic level troubleshooting.
• Ability to manage multiple short‑term and long‑term tasks simultaneously.
• Support other club operations as assigned.

• Bachelor's degree in Computer Science or technology related field or equivalent work experience.
• 1–3 years of experience supporting computer hardware, network, and PC operating systems.
• High degree of integrity, able to handle sensitive and confidential material.
• Knowledge of incident response – identification, containment, eradication, and recovery.

• Excellent written and verbal communication, customer service and resolution skills; strong analytical and problem‑solving skills.
• Security+, SSCP certifications preferred.

We hire through the lens of our club values:

• Integrity – Transparent, trustworthy relationships with our fans and ourselves.
• Community – Creating a sense of belonging in a diverse, inclusive environment.
• Accountability – Responsible for our words, our actions, and our results.
• Respect – Regard for treating others with dignity and acceptance.
• Excellence – Strive towards greatness in ourselves, club, and community and culture.

• Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
• Flexible PTO – We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
• Work‑From‑Anywhere (2× per year) – Whether it’s visiting…