Workstation Specialist
Listed on 2026-01-12
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Description
The Workstation Support Specialist is responsible for providing second- and third-level technical support for software, hardware, and networking systems. They are responsible for software image creation and management, and for escalating more complex problems to Management and/or another appropriate technical support group in a timely manner. The Workstation Support Specialist must have strong verbal communication and customer service skills, as they will interact directly with end users across all departments.
Power Shell experience is a REQUIREMENT
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powershell, Help desk support, Troubleshooting, Help desk, Windows 10, Support, Ticketing system, Technical support
Top Skills Detailspowershell, Help desk support,Troubleshooting,Help desk,Windows 10,Support,Ticketing system,Technical support
AdditionalSkills & Qualifications
Education and Experience
Two years of experience working as an IT Helpdesk Technician or in a similar customer support role.
Certifications are a plus, but are not required.
Extensive knowledge of Windows-based operating systems, as well as familiarity with Linux-based operating systems is required.
Power Shell scripting is required.
Active Directory Administration skills are required.
Excellent interpersonal and communication skills to explain technical concepts to non-technical users, and work with other IT teams. Passion for problem-solving and customer service.
Strong analytical skills to diagnose and resolve challenging technical problems.
Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required.
Experience with ticketing systems, remote access tools, and diagnostic utilities.
Ability to work on multiple projects and reprioritize as needed.
Ability to stay current with new technology and adapt to new and unexpected events.
Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues that are escalated from Tier 1 support.
Location & CommitmentsThis position is on-site only; it is not eligible for Work from Home.
Responsibilities of the RoleMay mentor and guide Tier 1 technicians and act as a point of escalation.
Assist in creating and updating support documentation and knowledge bases.
Intermediate Level
Job Type & LocationThis is a Contract to Hire position based out of Raleigh, NC.
Pay and BenefitsThe pay range for this position is $25.00 – $30.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Raleigh,NC.
Final date to receive applicationsThis position is anticipated to close on Jan 21, 2026.
About TEKsystemsWe’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive…
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