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IT Support HelpDesk/Support Technical Support Systems Administrator

Service Desk Analyst: Tier-1 IT Support & Troubleshooting

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: TEKsystems c/o Allegis Group
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A leading IT services company is seeking a Service Desk Analyst in Raleigh, NC. This fully onsite role involves providing advanced support for internal and external customer technical issues, primarily using Service Now. You will manage 15-20 tickets daily, assisting with password resets, email issues, and more. Ideal candidates should possess strong troubleshooting skills and 2+ years of experience in a supportive role.

Benefits include medical, dental, vision coverage, and a 401(k) retirement plan.
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