Project Specialist; focus Help Desk activities

Project Specialist (focus on Help Desk activities)

This is a permanent, fully‑benefited role where you will handle project coordination and Tier 1 help desk tasks.

• This organization values collaboration—no one says “this is not my job.” You should be willing to help outside official duties.
• Avoid being the “smartest person in the room” with an ego; instead, be knowledgeable, willing to share and learn.

Onsite in Raleigh, North Carolina (candidates local to Raleigh or within driving distance).

Hours:

9 am – 6 pm. Must be a U.S. Citizen or Green Card holder; H1, OPT, EAD, F1, H4, STEM Visa holders are not eligible.

• Troubleshoot and resolve complex technical problems independently or in collaboration with senior staff.
• Escalate unresolved issues appropriately and follow through to resolution.
• Install, modify, and perform minor repairs on personal computer hardware and software systems.
• Administer mobile device management (MDM) platforms and ensure compliance with company policies.
• Track and manage IT assets including laptops, desktops, peripherals, and mobile devices.
• Maintain inventory records and assist in lifecycle management of IT equipment.
• Support basic network and systems administration tasks, including Active Directory, network shares, and device connectivity.
• Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Load appropriate software packages such as operating systems, networking components, and office applications.

• Bachelor’s degree in IT, business, or related field preferred; equivalent experience accepted.
• 3+ years of experience in IT support or help desk roles.
• Experience with Windows OS, Office 365, and networking fundamentals.
• Experience with MDM platforms (e.g., Intune, JAMF) and asset tracking tools.

$45,000.00 / yr – $52,000.00 / yr

Seniority level:
Mid‑Senior.

Employment type:

Full‑time. Job function:
Information Technology. Industry: Manufacturing.

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