Decision Scientist- Raleigh, NC

If you’re passionate about building a better future for individuals, communities, and our country and you’re committed to working hard to play your part in building that future, consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency‑based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student‑focused professionals.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade:
Technical 408, Pay Range: $ – $.

The Decision Scientist has a key role within the Experiential Product team and is responsible for developing decision models that support student experiences throughout the lifecycle. This role blends expertise in data science, behavioral/decision science, and data engineering to design, build, monitor, and continuously improve models within the decision intelligence system that trigger recommendations to students, staff, or faculty to drive actions that improve student success.

• Designs and implements machine learning models that enable recursive learning and support key decision points across the student lifecycle.
• Deeply understands requirements, decision points, behavioral or process goals, and success criteria to translate them into model specifications.
• Ensures data inputs and outputs for decision models are structured, connected, and monitored appropriately.
• Partners with Data Engineering to develop data pipelines and operational workflows required to support decision models in production environments.
• Applies best practices in MLOps to monitor, retrain, and update models for sustained relevance and performance.
• Develops dashboards, visualizations, and communication tools that present model insights to non‑technical audiences.
• Documents decision models, assumptions, data dependencies, and feedback loops to ensure transparency and reuse.
• Ensures models are interpretable and auditable to align with institutional goals of fairness and accountability.
• Identifies opportunities to apply advanced analytics, causal inference, and experimentation to improve student experiences.
• Performs other job‑related duties as assigned.

• Strong background with demonstrated results in data science, including supervised and unsupervised learning, model selection, and evaluation.
• Working knowledge of MLOps tools and practices (e.g., CI/CD for ML, model monitoring, model drift detection).
• Moderate experience in data engineering practices, especially around data ingestion, transformation, and orchestration pipelines.
• Ability to map and model decision points with inputs, alternatives, outcomes, and feedback mechanisms.
• Experience incorporating behavioral signals and goals into decision frameworks.
• Proficiency in Python or R and experience with ML frameworks such as scikit‑learn, Tensor Flow, or PyTorch.
• Experience working with cloud platforms and deploying models in production (e.g., AWS, Azure, GCP).
• Familiarity with version control systems and collaborative development (e.g., Git, Git Hub).
• Excellent communication and collaboration skills to bridge technical and non‑technical audiences.
• Experience in higher education or a mission‑driven environment is a plus.

• Bachelor’s degree in a quantitative field such as Computer Science, Data Science, Statistics, Engineering, Behavioral Sciences, or related discipline.

• 5+ years of experience in data science, decision intelligence, or analytics, with at least 2 years of experience in applied machine learning and data pipeline development.
• Experience in designing data‑driven decision frameworks and deploying ML models in production environments.
• Experience designing or working with decision models or frameworks that influence targeted human behaviors.

Equivalent relevant experience performing the essential functions of this job may substitute for…