Senior Director, Cloud and Data Services; Client-facing

Senior Director, Cloud and Data Services (Client-facing)

Vaco by Highspring offers a range-based compensation of $190,000–$240,000 per year. Your exact salary is determined by experience and skill set.

$190,000 / yr – $240,000 / yr

Build and launch a modern Cloud/Data Services portfolio to serve research, education, healthcare, and public‑sector organizations across North Carolina.

• Develop new cloud, hybrid, and data service offerings
• Create business cases, pricing models, and go‑to‑market strategies
• Evaluate emerging technologies and lead proof‑of‑concept initiatives
• Establish a service roadmap aligned with customer needs and market trends

• Define service catalogs, SLAs/OLAs, and operational frameworks
• Lead capacity planning, technology road mapping, and service governance
• Implement ITIL‑aligned service management practices
• Oversee incident, problem, and change management processes
• Manage budgets, forecast, and P&L performance

• Work with sales/marketing to identify opportunities and shape market strategy
• Meet with customers to understand needs and guide service evolution
• Develop onboarding and migration frameworks
• Establish customer success metrics and feedback loops
• Act as a technology evangelist and trusted advisor

• Lead data center planning, modernization, and optimization
• Manage capacity, automation, and orchestration initiatives
• Partner with internal teams on power, cooling, network, and security decisions
• Oversee cloud infrastructure used to deliver service offerings

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 5+ years leading technical teams and cross‑functional initiatives
• 5+ years in service development, product management, or cloud service creation
• Strong understanding of data center operations, cloud environments, and hybrid architectures
• Experience with ITIL or similar service management frameworks
• Proven financial acumen: budgeting, forecasting, P&L ownership
• Ability to communicate complex technical concepts to executive audiences

• Background in data center operations or DCIM tools
• Exposure to AI/ML infrastructure or modern data platforms
• Product management certifications or agile service development experience
• Knowledge of sustainability or green data center practices
• Experience supporting education, healthcare, or public‑sector organizations

• Has built or scaled a service line before
• Understands cloud technologies but operates comfortably at the strategic level
• Can speak credibly with CIOs, state leaders, and executive stakeholders
• Has both technical fluency and business instincts
• Enjoys being a community‑facing technology evangelist
• Knows where the cloud and data services market is heading
• Can balance innovation with operational discipline

This is not a “maintain what exists” position. It is an opportunity to build, shape, and grow a brand new service line that helps education, healthcare, and public institutions adopt modern technology at scale.

Director

Full‑time

Consulting and Information Technology