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Workstation Specialist
Job in
Raleigh, Wake County, North Carolina, 27608, USA
Listed on 2026-01-10
Listing for:
TEKsystems
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
The Workstation Support Specialist is responsible for providing second- and third-level technical support for software, hardware, and networking systems. They are responsible for software image creation and management, and for escalating more complex problems to Management and/or another appropriate technical support group in a timely manner. The Workstation Support Specialist must have strong verbal communication and customer service skills, as they will interact directly with end users across all departments.
Power Shell experience is a REQUIREMENT.
Skills
powershell, Help desk support, Troubleshooting, Help desk, Windows 10, Support, Ticketing system, Technical support
Top Skills Details
powershell, Help desk support,Troubleshooting,Help desk,Windows 10,Support,Ticketing system,Technical support
Additional
Skills & Qualifications
Education and Experience
- Two years of experience working as an IT Helpdesk Technician or in a similar customer support role.
- Certifications are a plus, but are not required.
Required
Skills and Abilities
- Extensive knowledge of Windows-based operating systems, as well as familiarity with Linux-based operating systems, is required.
- Power Shell scripting is required.
- Active Directory Administration skills are required.
- Excellent interpersonal and communication skills to explain technical concepts to non-technical users, and work with other IT teams. Passion for problem-solving and customer service.
- Strong analytical skills to diagnose and resolve challenging technical problems.
- Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required.
- Experience with ticketing systems, remote access tools, and diagnostic utilities.
- Ability to work on multiple projects and reprioritize as needed.
- Ability to stay current with new technology and adapt to new and unexpected events.
- Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues that are escalated from Tier 1 support.
Location & Commitments
- This position is on-site only; it is not eligible for Work from Home.
Responsibilities of the Role
1. Clearly communicate technical solutions and instructions in a user-friendly and professional manner.
2. Technical expertise: A deeper understanding of IT systems, networks, and applications, beyond basic support.
3. Mentoring:
May mentor and guide Tier 1 technicians and act as a point of escalation.
4. Ensure that the ACD call and Chat queue is responded to in a timely manner.
5. Monitor, resolve, and update the IT Service Desk Management system.
6. Create and update documentation:
Assist in creating and updating support documentation and knowledge bases.
7. Work on various special projects as needed.
8. Prioritize and schedule problem resolution. Escalate problems to the supervisor when
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Raleigh, NC.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Final date to receive applications
This position is anticipated to close on Jan 21, 2026.
h4About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack…
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