Training and Support Specialist
Listed on 2025-12-31
-
IT/Tech
IT Support, Technical Writer
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Raleigh, NC - Hybrid
The Client Division of Health Benefits requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team.
No travel is required. This is a Monday-Friday, 8-5 position. Hybrid model: the client will require 8 days per month onsite.
The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units.
Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential. Good research skills. Instructional design and technical knowledge a must. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills are needed.
DHB prefers experience with the following tools:
Experience using Microsoft Office. This position will likely need to draft documents and slide decks to support content development. The candidate will need experience utilizing and maintaining SharePoint. Adobe Articulate (Storyline and Rise), Canva, Camtasia, Menti, etc. Interest in continual learning and continuous improvement. Must be professional, respectful, communicate clearly and often, and act with integrity in all interactions.
This position works with:
Associate Director of Organizational Development, 2 Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, Administrative Support Specialist and DHB Interns.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Experience in curriculum design and developing training materials for adult learners
Required
3
Years
Understands the Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs.
Highly desired
3
Years
Strong content development skills needed.
Required
3
Years
Instructional design and technical knowledge needed
Required
3
Years
Adobe Articulate 360
Required
0
Experience with adult learning practices, principles and procedures in classroom and on-line presentations
Highly desired
0
This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.
Required
3
Years
Preferred tools:
Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex
Required
0
- Seniority level
Entry level
- Employment type
Full-time
- Job function
Human Resources - Industries Software Development
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