System Administrator – Desktop Support – ONSITE

Job Description

Crop to Crop resumes are accepted.

NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

This is an onsite position.

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Image or provision new equipment hardware & provide to customer
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Document work activities in Service Now
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Troubleshoot customer issues
  
  Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & a knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed