Sr. Director, Global Human Resources Technology

Sr. Director, Global Human Resources Technology

Department: Human Resources

Employment Type: Full Time

Location: US-North Carolina-Raleigh

Senior Director, HR Technology
Role summary

Join Align Technology as Senior Director, HR Technology and lead the enterprise-wide modernization of our HR ecosystem. You will set and execute a bold, global digital roadmap that elevates Workday (HRIS), Service Now HRSD (knowledge and case management), and our talent acquisition platforms—Pinpoint and Moka to deliver frictionless, AI enabled candidate and employee experiences end to end. In this highly visible role, you will partner with HR, IT, Finance, and business leaders to architect secure, compliant, and scalable solutions that increase engagement, accelerate operations, and unlock actionable people insights at global scale.

If you thrive at the intersection of product strategy, people data, and change leadership, this is your opportunity to shape the next generation of digital HR—transforming how we attract, develop, and support talent while advancing data driven decision making across the function.

• Define and drive the global HR technology roadmap aligned with Align Technology’s business strategy and HR transformation goals.
• Lead, mentor, and develop high-performing HR Technology teams, including Workday, Service Now HRSD, and Pinpoint/Moka experts.
• Serve as a strategic partner to HR, IT, Finance, and other functional leaders to ensure alignment of systems with enterprise-wide objectives.
• Oversee the optimization, administration, and governance of the Workday platform (HCM, Recruiting, Compensation, Talent, Time Tracking, Absence Management) and Service Now HR Service Delivery (Knowledge and Case Management).
• Evaluate and prioritize enhancement requests, upgrades, and new module implementations across all platforms.
• Lead process design, standardization, and continuous improvement efforts across global HR Operations.
• Establish and enforce data governance, system security, and compliance protocols in collaboration with IT and compliance teams while facilitating a community of practice to provide guidance and thought leadership for global HR stakeholders.
• Drive the adoption of digital tools, automation, and people analytics to enable actionable insights and smarter workforce planning.
• Evaluate emerging technologies and vendors to identify and implement future-forward solutions.
• Lead complex HR technology projects, including system implementations, integrations, and change initiatives.
• Ensure effective change management, stakeholder engagement, training, and communication strategies for all HR technology initiatives.
• Manage relationships with strategic software vendors and service providers, challenging the status quo and positioning Align as key customer voice for innovation and co-creation.
• Provide day-to-day support for the teams managing operations for Workday, Service Now HRSD, Pinpoint, and Moka, ensuring maximum uptime, high performance, and excellent customer service.
• Ensure compliance with data privacy, security, and regulatory requirements across all HR systems and platforms.

What we're looking for

• Experience:
  
  12+ years of progressive experience in HR technology, with at least 5 years in a leadership role. Proven experience managing HRIS (ideally across multiple modules) and recruiting platforms in a global organization. Experience with case and knowledge management platforms is highly desirable.
• Skills:
  
  Deep expertise in HR systems architecture, data strategy, and digital transformation. Strong understanding of HR processes, compliance requirements, and data governance. Advanced knowledge of AI, automation, and analytics platforms.
• Communication:
  Excellent leadership, interpersonal, and influencing skills. Strong business acumen with the ability to translate strategy into technology solutions. Exceptional communication and storytelling skills to influence across all levels of the organization.
• Teamwork:
  Proven ability to lead cross-functional teams and complex enterprise projects. Ability to work both independently and collaboratively.

Complementary skills

• Creative, resourceful thinker with a mindset of continuous improvement and innovation.
• Strong analytical and problem-solving abilities; proficiency in data analytics and visualization tools (e.g., Power BI).
• Program/project management, demand management, resource management, and system life cycle expertise.
• Strong character, integrity, and executive presence.
• Experience with enterprise application and SaaS implementations, upgrades, enhancements, and operational support procedures.