Corporate Director of Operations

Overview

We are seeking a Corporate Director of Operations to support both property-level management and the corporate leadership team. This position is ideal for a highly motivated individual who enjoys working in a dynamic environment, traveling frequently, and contributing to the success of multiple hotel locations.

• Champion KLG values, culture, and entrepreneurial spirit across portfolio of hotels—ensuring every hotel lives up to their brand scorecards.
• Serve as the primary liaison with ownership, building and sustaining strong, trusted partnerships that foster collaboration and drive results.
• Collaborate with General Managers to develop and execute business plans, annual budgets, and strategic initiatives that maximize profitability and guest satisfaction.
• Partner with the VP of Operations, and companies corporate leaders across Sales, Marketing, Revenue, HR, and F&B to align property-level operations with company-wide strategies.
• Monitor operational standards across all disciplines—front office, housekeeping, F&B, engineering, and guest services—to ensure consistency, quality, and innovation at every level.
• Analyze hotel financials and marketplace trends to identify opportunities for growth in occupancy, ADR, and GOP while maintaining cost efficiency and labor productivity.
• Provide coaching, mentorship, and performance feedback to General Managers and hotel leaders, with an emphasis on development, succession planning, and recognition.
• Drive service excellence by monitoring guest satisfaction metrics and online reviews; implement corrective actions when needed to enhance the guest experience.
• Oversee the execution of all company SOPs, finance programs, and training initiatives to ensure compliance, operational consistency, and team member engagement.
• Travel regularly to conduct site visits, meet with teams, and provide hands-on leadership that energizes performance and builds connection.

• Bachelor’s degree required.
• Proven experience leading a multi-property hotel region—at least 15 years experience in hospitality industry, with at least 10 years in a senior-level hospitality operations multi-unit role, including lifestyle/boutique hotels.
• Exceptional experience with ownership relations—you know how to build trust and deliver results while managing high expectations.
• Strong grasp of hotel operations, including Sales & Marketing, Revenue Management, F&B, Engineering, and Finance.
• Deep understanding of hospitality tech, distribution channels, and performance analytics.
• Executive-level communication skills with a track record of cross-functional leadership at both the property and corporate levels.