Education Specialist, Revenue Cycle

Overview

The Revenue Cycle Educator is responsible for operationalizing and maintaining successful education programs for the revenue cycle, as well as researching and aligning educational resources with strategic focus areas. In addition to planning and leading revenue cycle training initiatives, this individual’s responsibilities also include serving as a resource to the IS team to assist in system testing and education, as well as serving as a resource to departmental leadership to identify and develop targeted opportunities for staff development in their focus area.

This position is responsible for new hire training courses for all areas of the revenue cycle as well as additional new hire training courses for their focus area. Develops, organizes, and upon approval, implements training programs for new hires and existing staff development. Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in their designated area of focus.

Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives. Creates training tools and staff assessment materials, including, but not limited to manuals, presentations, scripts, competency tests, tip sheets, and evaluation rubrics. Coordinates with the WakeMedU department when necessary to create, select, and/or deploy e-learning or web-based training materials. Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings.

Ensures staff maintain departmental education requirements as needed or expected of their role and remains up to date on changes whether internally or within the industry at large affecting their job functions. Recognizes training opportunities and actively participates in improvement plans; works with IS to successfully implement fixes and new enhancements within the Epic system. Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out by the departmental leadership as needed, core competencies can be further defined, etc.

Assists Manager of Revenue Cycle Education in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed. Keeps Manager of Revenue Cycle Education informed of all quality assurance/training activities through weekly, monthly, and quarterly reports. The summary reflects the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Serving the community since 1961, Wake Med Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit (Use the "Apply for this Job" box below)..

EOE

EPIC Certification in Area of Responsibility Preferred

Associate’s Degree Health Administration Preferred

2 Years Revenue Cycle Required