CVM Program Specialist

Job Posting Information

Posting Number: PG194702SP

Internal Recruitment: No

Working Title: CVM Program Specialist

Anticipated Hiring Range: $52,000 - $65,000

Work Schedule: Monday - Friday, 7:30 am - 4:30 pm, occasional nights/evenings as needed for program events.

Job Location: Raleigh, NC

Department: CVM Teaching Hospital

With over seventeen clinical services staffed by board certified specialists, the Veterinary Health Complex (VH) is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, state-of-the-art specialty healthcare, expert clinical instruction for 4th-year veterinary students from the CVM, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer:

• Medical
  , Dental
  , and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Join a team that's redefining excellence in veterinary medicine. The CVM Program Specialist plays a key role in creating a seamless and compassionate experience for clients at NC State's College of Veterinary Medicine. This position is responsible for coordinating and managing initiatives that improve client navigation, satisfaction, and overall program success within a complex tertiary care environment.

In this role, you'll serve as a central point of contact for clients, faculty, and referring veterinarians—removing barriers to care, implementing process improvements, and driving initiatives that enhance the client and patient experience. You'll also oversee strategic projects, develop and maintain standard operating procedures, and manage a volunteer program that supports client care and communication. Work may involve sitting for extended periods, using a computer regularly, and occasionally lifting up to 15 pounds (with or without reasonable accommodations).

Key Responsibilities Include:

• Coordinate and manage client experience and navigation initiatives to support timely, compassionate care.
• Serve as the main point of contact for clients requiring assistance and collaborate closely with the Care Team.
• Develop and implement standard operating procedures and strategic initiatives that improve client satisfaction.
• Manage a volunteer program designed to enhance client and patient experiences.
• Monitor satisfaction trends (Cal Pro) and implement improvement strategies in partnership with hospital leadership.

If you're organized, empathetic, and thrive in a fast-paced, team-centered environment, this is your opportunity to make a meaningful difference. Bring your leadership, communication skills, and compassion to a role that directly supports NC State's mission of excellence in service, education, and patient care.

• Other duties as assigned by supervisor and CVM administration.

Minimum Experience/

Education:

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications:

• Proven ability to lead projects, prioritize tasks, and manage multiple initiatives effectively.
• Strong interpersonal and communication skills with a focus on empathy, service, and professionalism.
• At least one year prior experience in a veterinary hospital or veterinary medicine setting is strongly preferred.
• Knowledge of program or project management principles.
• Proficiency in MS Office, Google Suite, and electronic medical record systems (such as Ezy Vet or similar software).

Required License or Certification: N/A

Valid NC Driver's License required: No

Commercial Driver's License Required? No

Job Open Date: 09/30/2025

Earliest Close Date: 02/03/2026

Notice to Applicants: Please note that the work history on your resume must also be included in your application.

Special Instructions: Please include a cover letter, resume, and contact information for at least three professional references.

Position Number:

Position Type: SHRA

Position Classification Band

Title:

University Program Specialist

Position Classification Band Level: Journey

Position…