Patient Service Associate - Southeastern Orthopedics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

Southeastern Orthopedics - 3320 Wake Forest Rd

We are seeking a Patient Service Associate to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

• Schedule patient appointments.
• Check-In patients upon arrival/Check-Out patients upon appointment completion.
• Collect patient co-payment and/or balance due on account upon arrival.
• Create and attach referrals/authorizations for visits.
• Prepare for clinic visits by reviewing next day patients and completing all preparations activities required per physician.
• Maintain and distribute all faxes received.
• File/Scan history sheets/ancillary reports and all other required patient record documentation. Answer telephone appointment line/main line (Disseminate messages according to practice communication standards).
• Complete all Maestro Care check in alerts at all times. Audit encounter forms for completeness and accuracy.

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.
• Ability to communicate professionally, in both verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology.
• Ability to organize and prioritize work and work effectively under stressful situation.
• Good understanding of insurance carriers (Medicare, Medicaid, private insurers, etc.).
• Knowledge of Worker's Compensation.
• Customer Service Experience.

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Equal Employment Opportunity:
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.