Referral Care Coordinator

Referral Care Coordinator – South Light Healthcare

Join to apply for the Referral Care Coordinator role at South Light Healthcare
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Base pay: $18.00/hr.

Monday‑Friday 8:00 am – 4:00 pm.

As a full‑time employee, you are eligible for medical benefits the first of the month, 30 days after your hire date. Options include a standard plan and an HSA plan with a $300 initial contribution and up to $25 per paycheck match. You receive 10 paid holidays and PTO hours that accrue at a rate of 10 hours per month. After 6 months, you may enroll in our 401(k) plan with a 4% match.

Additional benefits include company‑paid life insurance, short‑ and long‑term disability, in‑house training, and extra pay for working holidays.

• Provide superior customer service when communicating in person, via phone, or online with staff, service providers, hospitals, and the general public.
• Answer incoming calls, provide information regarding treatment services and general inquiries, and transfer calls to the appropriate source as needed.
• Oversee and manage online referral portals from hospitals and service providers and coordinate services appropriately.
• Request and review required documentation to verify compliance, completeness, and accuracy of data.
• Respond to all referral requests within 24 business hours of receipt of initial communication and document outcomes.
• Utilize electronic medical record to establish, update, and maintain accurate client information.
• Develop an active knowledge of available resources, and work to build and strengthen professional relationships with community providers.
• Promote and model South Light’s core values—compassion, excellence, collaboration, inclusion, hope, and authenticity—to ensure quality care and an effective work environment.

• Minimum of HS diploma or GED.
• Minimum one year of experience in front office, customer service, or a related field. Behavioral health experience is a plus.

• Demonstrated ability and willingness to learn, strong attention to detail, positive attitude, and flexibility in a fast‑paced environment.
• Commitment to a strong customer‑service focus rooted in empathy and connection with clients.
• Excellent time‑management and prioritization skills to handle and manage a high volume of inquiries.
• Professional interpersonal and communication skills.
• Ability to work independently and as a member of a team.
• Organizational skills to prioritize workload, meet deadlines, and provide accurate, succinct documentation of activities.
• General understanding of requirements for MCOs, Medicaid, Medicare, and third‑party payers.
• Ability to interact effectively with people of diverse roles, backgrounds, cultures, and socioeconomic classes, including those in crisis or resistant or negative toward the organization.

Founded in 1970, South Light Healthcare is one of the area’s largest and longest‑established nonprofit providers of substance‑use treatment and mental health services. With outpatient and community‑based programs, South Light provides prevention, education, and treatment services throughout the Triangle and beyond. Services include adult outpatient counseling, intensive outpatient programming, psychiatric services, medication management, opioid treatment, court deferral, peer support, family‑centered treatment, community support teams, and residential treatment for women and children.

South Light is an equal‑opportunity employer committed to building a culture that values diversity and inclusion. Employment offers are contingent on a satisfactory pre‑employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results may result in South Light withdrawing the offer.