Multilingual Medical Information Specialist - MEXICO

Overview

For the past 20 years, Pro Pharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. Pro Pharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, Pro Pharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

The Multilingual Medical Information Specialist (MMIS) position is part of the Pro Pharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Must be based in Mexico and fluent in English and Spanish to be considered for this role.

• Medical Information service delivery
• Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of Pro Pharma’s pharmaceutical clients.
• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and Pro Pharma internal policies and practices.
• Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, Pro Pharma’s Standard Operating Procedures (SOPs) and client Working Practices (WPs).
• Translates English documents into the target language or vice versa and delivers these translated responses either on the phone or in writing.
• Ensures tasks are completed within the deadlines documented in the agreed Pro Pharma SOPs and WPs.
• Forms and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data.
• Logs all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance
• Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems
• Quality checking translations in line with the translation SOP. General
• Provides after-hours coverage on a rotated basis subject to business requirements.
• Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to Pro Pharma and its clients is managed in accordance with Data Privacy regulations described in Pro Pharma SOPs and the Confidentiality Statement within the Contract of Employment.
• Complies with the Company’s health and safety policies.
• Other activities as assigned as delegated by the Manager.

• Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree
• Mother tongue in Spanish.
• Fluent in English.
• Strong translation skills.
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills.
• Ability to write in a fluent and grammatically correct manner in the target language for the role
• English language proficiency. Japan-based roles only: TOEIC 800
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.
• Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
• Ability to multitask with attention to detail within restrictive time frames, including sound planning, prioritizing and organizational skills.
• Proactive with demonstrative ability to independently identify…