Patient Experience Coordinator

Patient Experience Coordinator

Flagship Specialty Partners

Location:

Raleigh, NC | Administrative Position

Posted December 8th, 2025

Become a valued team member for a dynamic, growing, fast‑paced oral surgery practice where you are encouraged to learn and grow. Our world‑class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401(k) with match, eight paid holidays, and a generous PTO accrual that starts right away.

Pay range note
:
Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment
• Confirms patients’ appointments and gives patients the instructions necessary prior to their initial appointment
• Contacts patients regarding their benefits and/or co‑pays and coverage information for all outpatient procedures
• Assures timely response to third‑party payers requests for additional information
• Coordinates baseline aspects of benefit verification or self‑pay payment options for all new patients
• Coordinates with other co‑workers and offices to verify referrals and radiography

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

• Associate or Bachelor’s degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurance, ICD‑10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office