Medical Records Clerk

Overview

Raleigh Radiology is seeking a detail-oriented and patient-focused Medical Records Clerk to support outpatient imaging centers throughout Wake County and surrounding areas. This role is essential in maintaining the integrity, accuracy, and confidentiality of patient medical records while delivering excellent service to patients, physicians, and staff. The Medical Records Clerk reports to the Clerical Supervisor and plays a key role in ensuring seamless communication and timely access to medical imaging records, all while strictly adhering to HIPAA standards.

• Patient Care & Confidentiality: Maintain high standards of professional care and patient confidentiality in accordance with HIPAA guidelines; review medical records for accuracy and completeness; safeguard all patient and employee information with strict confidentiality.
• Medical Records & Imaging Support: Upload, manage, and attach medical records, images, and reports to patient charts; request medical records and DICOM images from outside facilities using ROI forms; upload images and reports for comparison across all imaging modalities; burn DICOM images to CD/DVD using MACH7 VNA; ensure accurate and preferential delivery of images per referring physician profiles in EIS.
• Communication & Customer Service: Answer and triage incoming phone calls from patients, referring physicians, and outside facilities; communicate record availability with internal and external healthcare providers; assist physicians and staff with medical record requests; coordinate with couriers for CD delivery and interoffice supplies.
• Team & Office Support: Collaborate effectively with internal departments and external partners; maintain a clean, safe, and organized work environment; serve as a positive team player, demonstrating courtesy, empathy, professionalism, and respect.
• Safety & Compliance (15%): Follow all safety and infection control policies; report unsafe conditions, incidents, and unusual occurrences; ensure required equipment and protective gear are available and used appropriately.
• Other Duties (5%): Perform additional responsibilities as assigned.

• Education, Experience, Certification, Licensure
  • Education:
    
    High School graduate with 1 year of experience in a healthcare environment; an associate degree is a plus.
  • Experience:
    
    6 months of healthcare industry experience, doctor’s office, insurance provider.
  • Certification:
    None
  • Licensure:
    None
• Desired Skills
  • Typing speed: 45 words per minute.
  • Ability to learn other applicable software programs as needed.
  • Ability to work independently, be detail-oriented, and follow directions.
  • Bilingual is a plus.
  • Flexibility, dependability, and professionalism are required.
• Working Conditions / Physical Requirements
  • Must be able to read printed material the size of typewriter characters with or without glasses; able to hear conversational voice with or without a hearing aid; may be exposed to infections and contagious diseases.
  • Lift/move supply boxes; subject to rotating holidays or shifts.
• Nature of Supervision
  • Supervised by:
    Clerical Supervisor