Patient Access Representative

Description

If you’re inspired by the opportunity to support pediatric patients and create a positive experience for families, we encourage you to apply!

As a Patient Access Representative, you’ll be one of the first friendly faces families meet when they visit our practice. From scheduling and registration to insurance verification and financial clearance, you’ll ensure patients are ready for care the moment they arrive. Your commitment to accuracy and exceptional service helps keep each patient’s record up-to-date, supporting high-quality care and an outstanding front-desk experience.

• Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
• Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
• Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.
• Verify and accurately capture patient demographics, insurance, and appropriate medical information.
• Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency.
• Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously within appropriate area of knowledge.
• Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.
• Captures customer information and document using messaging system to clinic staff and/or providers.
• Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency while making safe and effective decisions. May include referrals, follow-up on overdue well visits, or overdue vaccinations.
• Updating patient files and appointment information accurately.
• Communicating information and important details to other medical care staff.
• Contacting insurance companies regarding coverage, preapprovals, billing, and other issues.
• Processing payments from patients and handling billing issues between patients and insurance companies.
• Managing various types of paperwork and other clerical duties.
• Maintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations.
• Demonstrate dedication to the mission, vision, values, and goals of the organization.
• Regular and reliable attendance including attending monthly staff meetings.
• Perform other duties as assigned.

• This is a full-time role, Monday–Friday, 8:00 a.m.–5:00 p.m., with the day ending once the final patient has checked out.
• This role includes a half-day Saturday rotation approximately once every 2–3 weeks (9am–1pm), with a half-day off during the weekday. Saturday clinic is closed during the summer months.

• High School diploma or GED, required.
• Minimum one (1) year of customer service experience, required.
• Ability to work a rotating Saturday schedule, required.
• Healthcare experience, preferred.
• Strong verbal and written communication skills, required.
• The ability to think critically, solve complex challenges and productively manage conflict.
• Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines.
• Must have the aptitude and ability to self-direct work.
• Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record in accordance with company policy.