Patient Access Intake Specialist

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Become part of an inclusive organization with over 40,000 teammates whose mission is to improve the health and well‑being of the unique communities we serve.

This position is Monday‑Friday from 5 am to 1:30 pm at Rex Main.

This role ensures patient access processing is performed in accordance with procedures, documented in a timely and accurate manner in ADT and other clinical information systems. The candidate meets departmental/organizational outcome targets for process accuracy and timeliness.

• Ensure and verify key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedule all new and follow‑up patient appointments as required, and attempt to reschedule cancellations whenever possible. Communicate cancellations to providers as necessary.
• Complete and document all governmental, regulatory, financial, and contractual forms in accordance with procedures. Ensure documents are scanned, saved to the correct location, and are legible.
• Utilize price estimation tools, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meet departmental target for upfront collections to include deposits, estimated amounts due, copays, and/or prior balances.
• Actively participate in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Use system work queues daily as part of the registration process to minimize errors.

Education Requirements

• High School Diploma or GED

Professional Experience Requirements

• Two (2) years of customer service and/or clerical experience

Legal

Employer:

NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Triangle East

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.66 – $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity.

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:

NC:

Raleigh

Exempt From Overtime: No

Expanded Employment Statement (EEO): Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran, or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, and for applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations.edu if you need a reasonable accommodation.