Patient Services Associate

Job Title:

Patient Services Associate

This role is essential for managing patient interactions at the front desk. With the recent hiring of new providers, patient volume is increasing, creating a need for skilled support in our student health facility.

• Check patients in and out.
• Confirm patient identity and verify demographics.
• Enter and verify insurance information.
• Schedule follow-up appointments and office visits.
• Support patient inquiries and handle walk-ins.
• Schedule triage appointments.

• 2+ years’ experience supporting the front desk within a medical facility.
• Experience with EPIC systems.
• Strong communication and customer service skills.

• Experience entering and verifying medical insurance.

The role is onsite, Monday to Friday from 8:00 a.m. to 5:00 p.m., with an expectation to arrive by 7:45 a.m. The front desk must remain open until the last patient leaves, which may occasionally extend past 5:00 p.m. You will be working within a collaborative and supportive culture focused on preventive care and holistic wellness. The environment is stable and resources are abundant, providing a predictable and balanced work schedule.

This position offers the opportunity for professional growth and learning in a prestigious academic setting that values equity, diversity, and student well‑being.

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Raleigh, NC.

This position is anticipated to close on Feb 2, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccom